Jeanne Amos
Henderson,NC
Summary
Hard-working professional with over 20 years of experience and proven knowledge of customer communications, relationship management, and customer needs assessment. To obtain a challenging position where leadership skills can add immediate contribution and value to the organization as well as future growth, responsibility, and career advancement.
Overview
30
30
years of professional experience
Work History
Customer Success Specialist
Align Technology
09.2017 - Current
- Provides first-rate customer service and establish positive relationships with more than 400 accounts on an annual basis.
- Identify customer needs and conceptualize strategies toward enhancement of their business.
- Works in on-line ticket queue to monitor and resolve client issues.
- Drives key efforts towards increase of Invisalign treatment and Align's digital products in dental and orthodontic practices across United States and Canada by promoting customized online educational program to support customers.
- Demonstrates excellent interpersonal and leadership skills when working closely with internal cross-functional teams, including field sales, clinical advisors, financing, product marketing, to support positive customer experience.
- Proactively engages customers in outgoing calls and emails designed to progress call continuum and increase increase Invisalign adoption.
- Communicates analytics through dashboards on Salesforce and develops reports to communicate with sales team
Patient Service Team Specialist
Sage Dental
12.2016 - 09.2017
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Excellent communication skills, both verbal and written.
- Managed 100+ daily call volume goals along with in-house sales plans.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
Clinical Assistant/Guidance Secretary
Seminole County Schools
08.2013 - 06.2016
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Performed a routine health screening for students once a year.
- Demonstrated strong organizational skills to maintain accurate student health records.
- Communicated effectively with staff, students, parents, and visitors.
- Comforted students and listened to concerns, offering support, and compassion.
- Generated documents such as transcripts, SAT & ACT scores, and college applications for students and parents.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Flight Attendant/Inflight Supervisor
Midway Airlines
02.1995 - 10.2003
- Supervised 100 flight attendants to ensure all were well-trained and performed duties at company level.
- Conducted quarterly performance evaluations.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Administrative Assistant - VP of Finance
Harriet & Henderson Yarns
03.1994 - 02.1995
- Investigated and resolved discrepancies with customer accounts.
- Prepared financial statements, credit files and reports and maintained quarterly long-term debt schedules.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Proofread and edited documents for accuracy and grammar.
- Assisted VP of Finance in all aspects of business operations.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Mass Communications
East Carolina University
Greenville, NC12.1994
Skills
- Customer Service
- Building rapport
- Microsoft office
- Quality Control
- Salesforce
- Strong verbal, written, and personal communication skills
- Self- Motivated
- Able to work independently and make accurate educated decisions
- Agility
Timeline
Customer Success Specialist
Align Technology
09.2017 - Current
Patient Service Team Specialist
Sage Dental
12.2016 - 09.2017
Clinical Assistant/Guidance Secretary
Seminole County Schools
08.2013 - 06.2016
Flight Attendant/Inflight Supervisor
Midway Airlines
02.1995 - 10.2003
Administrative Assistant - VP of Finance
Harriet & Henderson Yarns
03.1994 - 02.1995
Bachelor of Science - Mass Communications
East Carolina University