JEANNE ANDERSON

Work History

Ecommerce Manager

ShopAlix.com/Alixandra Collections

Scottsdale, AZ

04.2023 - Current

Manage and perform all aspects of daily operations of ecommerce business. Adding $800K sales contribution to $6.5M annual revenue.
Implementing and performing efficient and accurate order processing and fulfillment. Increasing conversion by 20% over last year.
Sourced and installed customer returns portal allowing product exchanges, upsell, processing efficiency, reduce return loss impact, and improve customer experience. Creating additional $25K in sales.
New product sourcing with buying team collaboration for assortment improvement and inventory restocks. Increasing return customer base rate up 59% over last year.
Assist the buying team on product life cycle, monitor, and maintain KPI inventory levels. Prepare reporting sales and metric data on weekly, monthly, and yearly basis to management team.
Collaborate with creative team for product launches of 20 additions bi-monthly. Write product descriptions, edit and load media, conduct site merchandising and management, evaluate and check site accuracy, consistency, and optimal user experience.
Facilitate weekly photoshoots for new product media.
Respond to customer inquiries via live chat, email, phone, and social media platforms with a sense of urgency.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Perform and leverage analytics finding opportunities to drive sales, site improvement and navigation, search results, and overall customer experience.
Optimize e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Customize e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Extract daily sales reports for end of day, month, and year-end reporting.
Forecast and create yearly sales plan. Exceeding 2025 Q1 sales goals.
Implement mentoring program to promote positive feedback and engagement.
Train and manage new hires to ensure complete understanding of applications and processes.
Support eight brick and mortar stores with admin duties and daily operations.

Buyer/Retail Merchandise Manager

Troon, KSL Resorts, Discovery Land Co, Paradies

01.2005 - 02.2023

Developed and executed buying and merchandise strategies and assortment plans for hard and soft goods categories based on OTB, customer feedback and preferences for individual properties and in corporate settings managing up to 14 doors.
Delivered on financial goals and business objectives within 6 months of hire to improve assortments, improve inventory turns, decrease COGS and increase sales by 25%.
Managed all aspects of product placement, customer special orders, marketing, pricing/markdowns for all business categories.
Created and submitted monthly and yearly reporting for all categories of business.
Led and managed all aspect of monthly inventory.
Maintained key item stock levels and wrote and expedited purchase orders.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Developed new strategies to reduce purchasing costs and maintain quality standards.
Forecasted purchasing trends and improved merchandising strategies.
Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Prepared and analyzed reports to track sales, inventory and purchasing trends.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Maintained complete documentation and records of all purchasing activities.
Maintained key item stock levels and wrote or expedited purchase orders.

Account Liaison-Central US Territory

Tivity Health

08.2016 - 07.2020

Increased member engagement, driving program growth from $4M to $8M in 2019 fiscal year.
Recruited, negotiated and finalized contracts with new and existing customers.
Developed and deepened customer relationships to drive satisfaction and sales.
Conducted onboarding of new contracts.
Collaborated with team members to optimize all sales strategies and maximize team success.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Serviced 500 accounts in Central US region.

Multiple Category Buyer for 30+ doors

Hazelwood Enterprises

12.2012 - 07.2015

Led accessories and apparel category assortment planning, supplier negotiations, wholesale product selection, wrote and managed purchase orders, return-to-vendor, managed distribution of outgoing and incoming orders for 30+ US retail stores increasing sales by 15% year over year.
Designed and managed open-to-buy plans for inventory levels of $7M sales.
Maintained key item stock levels, wrote and expedited purchase orders for open-to-buy plans for $8M in retail sales.
Traveled to markets to select and negotiate best costs and emerging trends.

Summary

Overview

Work History

Ecommerce Manager

Buyer/Retail Merchandise Manager

Account Liaison-Central US Territory

Multiple Category Buyer for 30+ doors

Education

Associate of Applied Science - Business Communications

Bachelor of Science - Business

Skills

Websites

Timeline

Accomplishments

Affiliations

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