Jeanne Arndt

Trains and coaches new hires and newly promoted employees. Assists with onboarding new hires. Develops training materials to keep with current needs and industry standards. Maintains accurate records. Provides ongoing training to keep employees aware of industry standards, using various methods: emails, Go-To Meeting, phone communication, and power point presentations.

• Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Mentored team members to succeed and advance within department and company.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Evaluated employee skill levels and implemented new techniques to boost staff knowledge.

• Enhanced performance through collaboration with diverse teams.
• Maintained records of customer needs and preferences.
• Planned and managed operations to achieve objectives within budgets.
• Organized teams and resources to optimize timely deliverables.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Resolved customer complaints or answered customers' questions.
• Trained volunteers on best practices and protocols while managing teams to maintain optimal productivity.

• Coordinated training of volunteers in a five county area
• Developed training materials, including monthly newsletters
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Implemented and facilitated successful training programs to increase volunteer engagement, retention and productivity.
• Managed learning experience consistent with company philosophy and company-wide strategies.
• Maintained professionality and efficiency while working closely with leadership.
• Responded to requests for information from media or designated spokesperson or information source.
• Developed public relations strategies to influence public opinion or promote ideas, products or services.