Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeanne Braley

Laconia,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager of Customer Service

Hannaford Supermarket
Meredith, NH
11.2023 - Current
  • Provided exceptional customer service by responding to inquiries and resolving complaints.
  • Managed daily operations in the Customer Service department.
  • Trained new team members on company processes for customer service.
  • Scheduled shifts and assigned tasks to ensure adequate coverage of the Customer Service desk.
  • Created reports detailing customer service activities and providing recommendations for improvement.
  • Ensured compliance with company policies, procedures and legal regulations related to customer service operations.
  • Implemented best practices in handling escalated situations involving dissatisfied customers.
  • Reviewed monthly sales figures against targets set by management team.
  • Provided support during peak times when additional resources were required.
  • Evaluated and authenticated returns, exchanges and voids.

Certified Clinical Medical Assistant

ClearchoiceMD UrgentCare
Belmont, NH
01.2023 - Current
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Performed preliminary physical tests to accurately record results in patient history summary.

Licensed Optician

Visionworks
Concord, NH
07.2023 - 10.2023
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Verified finished lenses ground to prescription specifications.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.

Certified Clinical Medical Assistant

Concord Hospital
Concord, NH
08.2022 - 12.2022
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Recorded vital signs and medical history for 12 patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Licensed Nursing Assistant

Taylor Community
Laconia, NH
05.2022 - 08.2022
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Comforted patients and provided reassurance and encouragement.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Used mobility devices to transport patients.
  • Provided support with bathing, toileting, grooming and washing.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Assisted over 20 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Distributed drinking water and nourishment to residents.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted residents in preparing for activities and social programs.

Team Lead

Walmart
Gilford, NH
05.2018 - 07.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Optician

Walmart
Gilford, NH
01.2017 - 05.2018
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Maintained records of prescriptions, orders and payments.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Verified finished lenses ground to prescription specifications.

Education

Medical Assisting

Lakes Region Community College
Laconia, NH
12.2022

LNA

LNA Healthcareers
04.2022

High School Diploma -

Laconia High School
Laconia, NH
06.1992

Skills

  • Vital signs monitoring
  • HIPAA compliance
  • Certified in Basic Life Support (BLS)
  • Medical terminology knowledge
  • Operating EKG Equipment
  • Updating Medical Records
  • Routine Laboratory Testing
  • Treatment Room Preparation
  • Flexibility and Adaptability
  • Vitals Collection and Documentation
  • Sanitizing and Cleaning
  • Willingness to Learn
  • Positive Attitude
  • Flexible Schedule
  • New Hire Training
  • POS System
  • Complaint Resolution
  • Store Opening and Closing
  • Customer Service
  • Transaction Approvals
  • Adaptability and Dependability
  • Team Leadership
  • Policy Enforcement
  • Cash Handling
  • Product Scanning
  • Cash Register Operations
  • Payment Processing
  • Cooperative Attitude
  • Credits and Refunds
  • Staff Supervision

Certification

  • Certified Nursing Assistant
  • Certified Clinical Medical Assistant (CCMA)

Timeline

Assistant Manager of Customer Service

Hannaford Supermarket
11.2023 - Current

Licensed Optician

Visionworks
07.2023 - 10.2023

Certified Clinical Medical Assistant

ClearchoiceMD UrgentCare
01.2023 - Current

Certified Clinical Medical Assistant

Concord Hospital
08.2022 - 12.2022

Licensed Nursing Assistant

Taylor Community
05.2022 - 08.2022

Team Lead

Walmart
05.2018 - 07.2022

Optician

Walmart
01.2017 - 05.2018

Medical Assisting

Lakes Region Community College

LNA

LNA Healthcareers

High School Diploma -

Laconia High School

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Jeanne Braley