Jeanne Branom
Seattle
Summary
Dynamic Shared Services Specialist with a proven track record at the University of Washington, adept in optimizing financial processes using Workday. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, while maintaining meticulous records and fostering collaborative team environments. Committed to continuous improvement and delivering exceptional service.
Hardworking employee enthusiastic about learning Workday inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Reliable professional with 25+ years of experience handling financial needs. Knowledgeable, dedicated and offering superior skills in Workday, Excel and Word.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Shared Services Specialist
University Of Washington, Seattle
02.2025 - 08.2025
- Managed high-volume workloads, prioritizing tasks to ensure enhanced financial capabilities using Workday system for purchasing for all of the departments of Engineering at the University of Washington.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Accurately completed monthly ProCard transactions and thoroughly reviewed results.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Followed instructions from supervisor regarding daily job tasks and duties.
Fiscal Specialist 2
University Of Washington, Seattle
07.2019 - 02.2025
- Enhanced financial capabilities using Workday system for purchasing, reimbursement and Travel.
- Accurately completed monthly ProCard transactions thoroughly reviewed results.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Provided support during financial planning sessions, contributing valuable insights based on historical trends and analysis of current data.
- Improved fiscal efficiency for the University of Washington through diligent monitoring of budgets and expenses.
- Maintained a high level of accuracy in financial record-keeping by reconciling accounts regularly and resolving discrepancies promptly.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Positively engaged with customers and maintained professional appearance as company representative
Education
Bachelor of Arts - Society & Justice And Sociology
University of Washington
Seattle, WA06-1976
Skills
- Workday
- Maintenance record keeping of ProCard Expenses
- Customer support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Troubleshooting skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem detection and resolution
- Workflow management
- Service delivery optimization
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Team collaboration
- Data entry
- Performance goals
- Documentation and reporting
- Client rapport
- Records management
- Process improvements
- Records maintenance
- Clerical support
- Workday
Timeline
Shared Services Specialist
University Of Washington, Seattle
02.2025 - 08.2025
Fiscal Specialist 2
University Of Washington, Seattle
07.2019 - 02.2025
Bachelor of Arts - Society & Justice And Sociology
University of Washington
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