Jeanne Cadestin
Miami,FL
Summary
Proven Front Desk Receptionist with a strong background in office administration and customer service, particularly at Firstservice Residential. Fluent in English and Creole, I excel in multitasking and maintaining high levels of organization in fast-paced environments. Demonstrated ability to improve customer satisfaction and streamline procedures, leveraging both interpersonal skills and technical abilities like Microsoft Outlook.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist/ Rover Security
Firstservice Residential
Miami, FL
09.2022 - 10.2024
- Keep the front desk clean, tidy, and supplied with all the necessary supplies.
- Greet, communicate with, and welcome guests.
- Answer all the customers' questions, and address their complaints.
- Answer all incoming calls, and redirect them when needed.
- Receive letters, packages, and send them to the appropriate destination.
- Responsible for conducting professional daily interactions with apartment residential clients and business management personnel.
- Served as a physical deterrent to possible criminal activity, including thefts, property damage, and injuries on contracted property assignments.
- Observed and reported irregularities, such as leaking water pipes, security doors left unlocked, the presence of unauthorized persons, bomb threats, elevator emergencies, etc.
- Examine incoming and outgoing shipments.
- Registered the record time of inspection trips at watch stations and reported all incidents and accidents.
Medical Receptionist
Sage Dental
Miami, FL
04.2019 - 05.2021
- Answering phone calls and scheduling appointments.
- Updating patient records and entering new patient information.
- Assisting patients with filling out paperwork.
- Greets patients in the facilities, and over the phone.
- Verifying patient insurance and collecting co-payments.
- Providing information to patients.
- Assisting patients in filling out medical forms.
- Assisting with medical records management and filing.
Front Desk Associate/Receptionist
Elite Guard Security
Sunny Isles Beach, FL, FL
05.2016 - 02.2018
- To provide prompt services that are of the highest quality, listen carefully to the requests and inquiries made by the guests, and provide them with the required information.
- To handle the complaints of the guests, or any issues they may be having, and to try to solve them immediately.
- Maintained detailed daily logs of patrolled areas.
- Monitored premises for hazards that may pose a risk of injury or immediate danger.
- Inspected emergency equipment such as fire extinguishers, fire alarms, and water sprinklers.
- Performed regular patrols of the facility on foot.
Front Desk Receptionist
Kyu
Miami, FL
08.2012 - 10.2014
- Answering phones from customers professionally and responding to customers' inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Routing inbound calls to the appropriate resource.
- Answering all phone calls with superior communication, a strong voice, and a friendly attitude.
- Assisting customers with reservation requests through calls or emails with questions, concerns, or complaints that must be dealt with.
Education
High School Diploma -
Miami Norland Senior High School
Miami Gardens06-2011
Skills
- Fluent in English and Creole
- Office administration
- Issue handling
- Scheduling
- Filing
- Appointment scheduling
- Ability to multitask and work well in a fast-paced environment
- Front desk
- Good organizational and multitasking skills
- Typing
- Microsoft Outlook
- Computer Skills
- Able to stand and walk for extended periods of time
- I am motivated and work very well with peers at all levels
- Customer service
- Business administration
- Decision-making
- Access control
- Scheduling appointments
- Multitasking and organization
- Phone etiquette
- Verbal and written communication
- Staff management
Timeline
Front Desk Receptionist/ Rover Security
Firstservice Residential
09.2022 - 10.2024
Medical Receptionist
Sage Dental
04.2019 - 05.2021
Front Desk Associate/Receptionist
Elite Guard Security
05.2016 - 02.2018
Front Desk Receptionist
Kyu
08.2012 - 10.2014
High School Diploma -
Miami Norland Senior High School