Jeanne' Canty
Rock Hill,SC
Summary
A dependable professional that has been recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Hardworking and detail-oriented team member versed in cash handling (ach, check, wire) processes and various management principles. Recognized for possessing a strong commitment to impeccable customer service coupled with superb communication skills.
Overview
11
11
years of professional experience
Work History
Lead Ops Specialist, Account Transfers
LPL Financial
04.2023 - Current
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Senior Ops Specialist
LPL Financial
02.2015 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Devised and implemented processes and procedures to streamline operations.
3rd Party Wire Specialist
LPL Financial
02.2015 - Current
- Maintained strict confidentiality of sensitive client information, adhering to all company policies and regulatory requirements related to data protection.
- Managed high volumes of wire transfers daily, prioritizing tasks for timely completion and accuracy.
- Trained new team members on company procedures and industry best practices, fostering a culture of excellence and collaboration.
- Identified potential fraud risks and escalated concerns, protecting both clients and the organization from financial loss.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Led efforts in updating training materials for incoming Wire Specialists, increasing overall productivity within the department from day one onboarding onwards.
Account Manager
Home Smart ( Aarons )
07.2013 - 02.2015
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Educated clients on new products or services to increase customer engagement with brand.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate of Arts - Business Administration And Management
York Technical College
Rock Hill, SC05.2025
Skills
- Improvement plan knowledge
- Quality Assessment
- Proficient in Microsoft Office
- Management collaboration
- Idea Development and Brainstorming
- Teamwork and Collaboration
SC Notary
Experienced Notary professional for the state of South Carolina with over 10 years of experience.
Timeline
Lead Ops Specialist, Account Transfers
LPL Financial
04.2023 - Current
Senior Ops Specialist
LPL Financial
02.2015 - Current
3rd Party Wire Specialist
LPL Financial
02.2015 - Current
Account Manager
Home Smart ( Aarons )
07.2013 - 02.2015
Associate of Arts - Business Administration And Management
York Technical College