Jeanne' Canty
Rock Hill,SC
Summary
A dependable professional that has been recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Hardworking and detail-oriented team member versed in cash handling (ach, check, wire) processes and various management principles. Recognized for possessing a strong commitment to impeccable customer service coupled with superb communication skills.
Overview
11
11
years of professional experience
Work History
Lead Ops Specialist, Account Transfers
LPL Financial
Fort Mill SC
04.2023 - Current
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Senior Ops Specialist
LPL Financial
Fort Mill, SC
02.2015 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Devised and implemented processes and procedures to streamline operations.
3rd Party Wire Specialist
LPL Financial
Fort Mill SC
02.2015 - Current
- Maintained strict confidentiality of sensitive client information, adhering to all company policies and regulatory requirements related to data protection.
- Managed high volumes of wire transfers daily, prioritizing tasks for timely completion and accuracy.
- Trained new team members on company procedures and industry best practices, fostering a culture of excellence and collaboration.
- Identified potential fraud risks and escalated concerns, protecting both clients and the organization from financial loss.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Led efforts in updating training materials for incoming Wire Specialists, increasing overall productivity within the department from day one onboarding onwards.
Account Manager
Home Smart ( Aarons )
Rock Hill SC
07.2013 - 02.2015
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Educated clients on new products or services to increase customer engagement with brand.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate of Arts - Business Administration And Management
York Technical College
Rock Hill, SC05.2025
Skills
- Improvement plan knowledge
- Quality Assessment
- Proficient in Microsoft Office
- Management collaboration
- Idea Development and Brainstorming
- Teamwork and Collaboration
SC Notary
Experienced Notary professional for the state of South Carolina with over 10 years of experience.
Timeline
Lead Ops Specialist, Account Transfers
LPL Financial
04.2023 - Current
Senior Ops Specialist
LPL Financial
02.2015 - Current
3rd Party Wire Specialist
LPL Financial
02.2015 - Current
Account Manager
Home Smart ( Aarons )
07.2013 - 02.2015
Associate of Arts - Business Administration And Management
York Technical College