Jeanne Carillo
Baldwin,NY
Summary
I am self-motivated, team oriented individual who wants to utilize my educational/professional background in all areas of the hospitallity industry. Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
OTG Management/ LaVie Restaurant & Bar
Queens, NY
04.2023 - Current
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Resolved customer complaints in a professional manner.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within fast-paced environment.
- Recognized by management for providing exceptional customer service.
Home Aide Care
S&A Unified Home Care
Freeport, USA
02.2019 - Current
- I am heavily trained and devoted to provide care for a loved senior citizen and ensuring that they achieve their maximum level of independence and self-actualization
- I assist with reminders of medication, recording vital signs, getting to and from medical appointments, bathing, dressing, grooming, cooking, meal preparation, light housekeeping and laundry
Flight Attendant
NORWEGIAN
New York, USA
08.2016 - 08.2020
- Full-time international flight attendant, serving over 344 passengers while keeping safety as the number one factor while delivering great service to both main cabin and first class passengers
- Working with a very diverse team
- Was also promoted to train on the 737-Max and work with international crew bases
Bartender
Marriott
12.2019 - 04.2020
- Servicing a Full bar with a Full menu to 50 seat restaurant bar as well as the hotel with 125 rooms
- Was in charge of cooking select meals on the menu
- Had to set up banquet rooms at closing for events the following day
Bartender
Jake's 58 Casino
Islandia, USA
01.2019 - 08.2019
- Servicing a 15 seat bar with a full bar and food menu
- Also in charge of service bar for an 88 seat restaurant
- Assisted in take out orders and room service orders for a hotel with 27 guest rooms
- Consistently had highest sales in beverage and food
Flight Attendant
JetBlue Airways
New York, USA
10.2004 - 12.2014
- My responsibilities were to ensure the safety and well-being of all JetBlue passengers, as well as servicing all passengers in a polite and timely manner
- Was cross trained on other aircrafts
- I was always incorporating JetBlue values at all times
Restaurant Owner
Spanish Harlem
Atlanta, USA
12.2010 - 12.2012
- I was running the full operation of a Latino Restaurant
- Had a close relationship with liquor distributors, bar inventory
- Responsible for ordering liquor, employee schedules, training of new staff
- SERV SAFE Certification
Restaurant Owner
Harlem Bar
Atlanta, USA
12.2005 - 12.2008
- I was running the full operation of a soul food restaurant and bar
- Developing and training the entire staff, back and front of the house
- Responsible for the production of all food service operations, which included menu planning, inventory, training and staff management
- Received the award for Most Creative Cocktails by Atlanta Magazine
Restaurant Owner
RARE Soul-Tapas
Atlanta, USA
11.2006 - 11.2008
- I was running the full operation of a soul food tapas restaurant
- Developing and training the entire staff
- I worked closely with the entire staff to deliver the best product and service consistently
Bartender
Havana Club
Atlanta, USA
01.2003 - 09.2005
- Making cocktails in a very fast paced, high volume nightclub
- Followed consistent cash handling procedures
- I marketed myself to obtain repetitive clientele
Education
A.A.S. - Hotel/Restaurant Management
Nassau Community College
Skills
- Mixology
- Bar restocking
- Health codes compliance
- Basic accounting
- Safe service compliance
- Team player attitude
Languages
Spanish
Professional
Certification
- Serve Safe Certification
References
References available upon request.
Timeline
Bartender
OTG Management/ LaVie Restaurant & Bar
04.2023 - Current
Bartender
Marriott
12.2019 - 04.2020
Home Aide Care
S&A Unified Home Care
02.2019 - Current
Bartender
Jake's 58 Casino
01.2019 - 08.2019
Flight Attendant
NORWEGIAN
08.2016 - 08.2020
Restaurant Owner
Spanish Harlem
12.2010 - 12.2012
Restaurant Owner
RARE Soul-Tapas
11.2006 - 11.2008
Restaurant Owner
Harlem Bar
12.2005 - 12.2008
Flight Attendant
JetBlue Airways
10.2004 - 12.2014
Bartender
Havana Club
01.2003 - 09.2005
- Serve Safe Certification
A.A.S. - Hotel/Restaurant Management
Nassau Community College
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