Jeanne Coffey
Director Of Operations Medical Group
New City,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works to make the physicians, staff and patients all have smooth operations on a daily basis.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Director of Operations Medical Group
Bon Secours Medical Group/WMC Health Network
Suffern, NY
09.2013 - Current
- Successfully directs daily operations for over 30 physician practices hand on.
- Monitor's office workflow and administrative processes to keep operations running smoothly.
- Overseas all employed physicians practices, orchestrates and guides physicians and staff in achieving quality and clinical out comes for MSSP / Mips , PI, Quality incentive programs, and PCMH
- Oversees day-to-day production activities in accordance with business objectives and Medical Group policies.
- Responsible for participating in and implementation of services for urgent care needs such as Covid-19 pandemic, Measles crisis ect.
- Demonstrates hands on effective problem identification and problem solving for over 100 physicians and 500 staff members
- Investigates and works all office staff issues alongside office managers and HR
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality and work alongside the insurance companies to obtain the best care for patients.
- Developed excellent relationships with staff and physicians while being Liaison and hands on leader for over 30 offices.
Practice Administrator
Rockland Pulmonary & Medical Assoc./ Bon Secours
West Nyack , NY
03.2000 - 09.2013
- Managed and Directed fiscal operations , including budget planning, ,book keeping and computer purchase decisions.
- Developed close respectful working relationships with front office and back office staff.
- Successfully worked daily with 25 practitioners and Supervised 11 departments under pressure and busy working conditions.
- Routinely collaborated with department managers and staff to correct problems and improve patient services and experience.
- Developed policies and procedures for effective practice management.
- Worked with and Negotiated with Insurance Companies for better payment rates
- Worked in every department as needed.
- Consulted with physician leadership daily and all on staff and business decisions.
- Created and implemented organizational policies and procedures.
Office Manager
Digestive Disease Associates
Ridgewood, NJ
02.1998 - 03.2000
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
Education
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey
Mahwah, NJ 09.1992 - 05.1995
Associate of Science - General Education
Rockland Community College
Suffern, NY 09.1988 - 06.1992
Skills
Process improvements
Effective Hands on leader
Decision-Making
Relationship building
Excellent Motivator
Multi-tasking
Works well with others and under pressure
Strong Verbal and Written Communication
Meets deadlines
Handles payroll and Employee Reviews
Timeline
Director of Operations Medical Group
Bon Secours Medical Group/WMC Health Network
09.2013 - Current
Practice Administrator
Rockland Pulmonary & Medical Assoc./ Bon Secours
03.2000 - 09.2013
Office Manager
Digestive Disease Associates
02.1998 - 03.2000
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey
09.1992 - 05.1995
Associate of Science - General Education
Rockland Community College
09.1988 - 06.1992