Jeanne Contreras
Sandusky,OH
Summary
Accomplished professional with over 20 years of customer service experience, adept at enhancing operational efficiency and customer satisfaction. At Midwest Vision Partners, improved patient flow and communication. Proficient in medical record management and appointment scheduling. Known for excellent interpersonal communication and time management skills, fostering positive environments and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Patient Sales Representative
Midwest Vision Partners
08.2023 - 10.2025
- Greeted and checked in patients in a friendly, courteous, and professional manner.
- Created, distributed, and filed new patient charts and medical records.
- Acted as a liaison between patients, guests, back office staff, and providers.
- Monitored patient flow, adjusted workflows, and notified the clinical staff of any pertinent information and changes.
- Performed clerical tasks such as copying, sorting, scanning, and faxing.
- Verified patient benefits and eligibility, when needed. Collected all necessary copays, deductibles, and co-insurance, as needed.
Service Writer
Hoty Marine Group
09.2021 - 06.2023
- Coordinated service requests and estimates for marine repair work
- Communicated with customers to ensure satisfaction and address concerns
- Managed scheduling of service appointments, optimizing technician workload
- Utilized inventory management systems to track parts and supplies
- Drafted detailed work orders reflecting customer specifications and technician notes
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Assistant Manager
Sandusky License Bureau
09.2011 - 06.2020
- Streamlined daily operations to enhance customer service efficiency and responsiveness.
- Managed staff schedules, ensuring optimal coverage and workflow consistency.
- Handled office correspondence, filing systems, and customer information in a confidential manner.
- Issued driver's licenses, state IDs, license plates, vehicle registrations, fishing licenses, passport photos, and watercraft registration.
- Performed a range of administrative duties to keep the office functioning at a high level.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Applied Business - Business Administration And Management
Owens Community College
Perrysburg, OHSkills
- 20 years of customer service experience
- Excellent communication skills both written and oral
- Medical record management
- Appointment scheduling
- Insurance verification
- Interpersonal communication skills
- Time management
Timeline
Patient Sales Representative
Midwest Vision Partners
08.2023 - 10.2025
Service Writer
Hoty Marine Group
09.2021 - 06.2023
Assistant Manager
Sandusky License Bureau
09.2011 - 06.2020
Associate of Applied Business - Business Administration And Management
Owens Community College