Jeanne Cuene
Marysville
Summary
Dynamic and dedicated cashier with a proven track record at Target, excelling in customer service and issue resolution. Recognized for enhancing customer satisfaction through efficient transactions and personalized service. Skilled in cash handling and fostering team collaboration, contributing to reduced errors and improved store operations. Committed to professionalism and integrity in all interactions.
Overview
39
39
years of professional experience
Work History
Cashier
Target
09.2004 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Cashier Trainer
K Mart
03.1986 - 09.2005
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
De Anza College
Cupertino, CA06-1990
High School Diploma -
Fremont High School
Sunnyvale, CA06-1988
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Issue resolution
- Complex Problem-solving
- Attention to detail
Accomplishments
- Trained and mentored [number] employees.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Was Employee of the month
I was able to mentor many employees and mentor them , I opened many credit accounts for guest , I always kept a positive attitude and
willing to take on extra shifts if needed
Languages
English
Full Professional
Timeline
Cashier
Target
09.2004 - Current
Cashier Trainer
K Mart
03.1986 - 09.2005
High School Diploma -
De Anza College
High School Diploma -
Fremont High School