Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeanne Currier

Auburn,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated proficient in Microsoft 365, Excel,powerpoint and much more. I have a high success rate for building successful training programs, training documents and record keeping. I believe that an employees success or a happy customer is my success without them succeeding i am just an individual with knowledge which don't get me far so without a team that knows as much or more than me i will never succeed.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Quality Control Technician (Back Up)

Currier Plastics
Auburn, NY
06.2014 - 06.2023
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
  • Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Developed corrective action plans when needed to resolve quality issues.
  • Verified conformance of parts using statistical sampling techniques such as ANSI and ASQ Z1.4.
  • Resolved customer complaints regarding product quality in a timely manner.
  • Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
  • Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
  • Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
  • Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
  • Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
  • Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
  • Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
  • Audited finished products against applicable industry standards before releasing them for shipment.
  • Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
  • Conducted tests on product samples and recorded results.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Performed visual and dimensional inspections on manufactured parts.
  • Conducted frequent quality and compliance reviews of production work.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Identified quality problems and recommended solutions.
  • Performed visual inspections of finished products.
  • Calibrated, validated or maintained laboratory equipment.
  • Maintained lab cleanliness and safety standards.
  • Trained employees in proper equipment use and product testing procedures.
  • Received and inspected raw materials.
  • Monitored testing procedures to meet established item specifications, standard test methods or protocols.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Identified and troubleshot equipment problems.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Conducted gap analysis to identify areas of non-conformance with ISO standards.
  • Developed internal audit plans and schedules for all departments.
  • Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.

Training Coordinator

Currier Plastics
Auburn, NY
03.2007 - 06.2023
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Coordinated with subject matter experts to develop effective training content.
  • Organized and scheduled on-site and off-site trainings for staff members.
  • Provided feedback to trainers regarding the effectiveness of their sessions.
  • Maintained accurate records of all trainings conducted.
  • Assisted in designing, developing, and implementing new training methods and techniques.
  • Monitored participants' progress during the training session.
  • Evaluated employee performance before, during, and after training sessions.
  • Created post-training surveys to assess the quality of instruction received by participants.
  • Researched new technologies related to training delivery systems or resources.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Provided ongoing support to internal customers throughout the entire training process.
  • Managed budgeting activities associated with the development of new courses or programs.
  • Compiled data from evaluations for use in preparing reports detailing course outcomes.
  • Facilitated group discussions among trainees regarding topics covered during a session.
  • Delivered presentations outlining best practices related to specific job roles or tasks.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Prepared custom training course materials and presentations for corporate training.
  • Organized handbook and course documentation for participants.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Collaborated with senior and department leaders to develop and implement workforce plans
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Identified areas for improvement in training programs and collaborated with training team to implement changes.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
  • Spearheaded modern job training initiatives, contributing to promotional recruiting events.
  • Established and provided appropriate instructional materials and training outlines for management-level implementation.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Explained goals and expectations required of trainees.
  • Created and offered additional materials to enhance training.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Selected and assigned instructors to conduct training.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.

Supervisor of Factory Operations

Currier Plastics
Auburn, NY
07.2020 - 10.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Organized special events such as company picnics or holiday parties for employees.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Participated in conferences related to industry trends or organizational developments.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.

Education

Bachelor of Science - Business

University of Phoenix
06-2028

Skills

  • Product Sampling
  • Calibration standards
  • Compliance Verification
  • Specifications knowledge
  • Continuous Improvement
  • Product Inspection
  • Specifications understanding
  • Data Interpretation
  • Technical knowledge
  • Workplace Safety
  • Testing efficiency
  • Visual Inspection
  • Documentation skills
  • Training abilities
  • Quality Management Systems
  • Measurement tools
  • Equipment Calibration
  • Lean Manufacturing
  • Inspections and reviews
  • Software Applications
  • Six Sigma Methodologies
  • Testing protocols
  • Health and safety compliance
  • Waste Reduction
  • Cost-reduction strategies
  • Employee Training
  • Scheduling Coordination
  • Production Planning
  • Mentoring and training
  • Cost Reduction
  • Waste Minimization
  • Production Reporting
  • Machine Operation
  • Facility Management
  • Workforce scheduling
  • Operations Management
  • Performance Evaluation
  • New program development
  • Materials Organization
  • Program implementation
  • Motivational speaking
  • Materials Preparation
  • Employee Coaching
  • Program Support
  • Needs Assessment
  • Learning Management Systems
  • Project Management
  • Human Resources
  • Schedule Coordination
  • Coaching and Mentoring
  • Schedule Management
  • Leadership training
  • Presentation
  • Training delivery
  • Verbal and written communication
  • Feedback Analysis
  • Product Development
  • Career Counseling
  • Adaptive Learning
  • Career Development
  • Workforce Development
  • Leadership Development
  • Training Video Production
  • Program Monitoring and Tracking
  • Assignment Delegation
  • Virtual Learning Management
  • Training Method Development
  • Document Management
  • File conversion
  • Database Maintenance
  • Version control
  • Document Review
  • Records Management
  • Process Improvements
  • Standard Operating Procedures
  • Data accuracy
  • Process auditing
  • File documentation
  • Regulatory Compliance
  • Records Maintenance
  • Policy Development
  • Quality Management
  • Document Scanning
  • Information retention policies
  • Quality Assurance
  • Adobe Acrobat
  • Document organization
  • Skilled in Hertzler,Epicor, Microsoft 365
  • Database Management
  • Document distribution
  • Electronic Records Management
  • File migrations and audits
  • Special projects
  • Corrective Actions
  • Information Security
  • Supplier audits
  • Documentation Review
  • Customer Satisfaction,Epicor, Microsoft 36
  • Document Control
  • Ri,Epicor, Microsoft 3
  • Data Entry
  • Inbound and Outbound Calling
  • Data Collection
  • Delivery Scheduling
  • Statistical process control
  • 5S methodology
  • Value stream mapping
  • Production Scheduling
  • Lean Six Sigma
  • CPR
  • CPR Certified
  • First Aid/CPR
  • Adult AED and CPR
  • ERP Systems
  • Blueprint reading understandingpeop

Accomplishments

I was part of a training team that at Currier Plastics that were the first to become certified in the training management system.

Certification

  • Certified through TWI in Syracuse in many programs like JI,JM,JR and Supervisory training
  • CPR/AED certified
  • Forklift certified
  • Lean manufacturing
  • Internal ISO auditor
  • Document control specialist
  • Proficiency with partial certifications in QMS, ISO 9001 & 13485, TMS, ERP systems like Epicor

Timeline

Supervisor of Factory Operations

Currier Plastics
07.2020 - 10.2021

Quality Control Technician (Back Up)

Currier Plastics
06.2014 - 06.2023

Training Coordinator

Currier Plastics
03.2007 - 06.2023

Bachelor of Science - Business

University of Phoenix
  • Certified through TWI in Syracuse in many programs like JI,JM,JR and Supervisory training
  • CPR/AED certified
  • Forklift certified
  • Lean manufacturing
  • Internal ISO auditor
  • Document control specialist
  • Proficiency with partial certifications in QMS, ISO 9001 & 13485, TMS, ERP systems like Epicor

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