Hi, I’m
Jeanne Curtis
Frankenmuth,MI
Summary
Revenue Cycle Professional, certified in Professional Coding, Interventional Radiology and Cardiology and award-winning sales leader with more than 20 years of experience serving West Michigan. Demonstrated ability as a consultative seller proficient in creating and developing relationships, leveraging Account Management skills while maintaining consistent focus on top-level customer service and account retention.
Overview
26
years of professional experience
2
Certifications
Work History
Baylor Scott and White Health
Coder II - Interventional Radiology, Cardiology, Neurointerventional Radiology
03.2025 - Current
Job overview
- Professional coder for Interventional Radiology, Cardiology/Cath Lab, Neuro-interventional Radiology and Vascular Surgery.
- Reviewed clinical documentation to accurately and completely capture charges for professional services provided.
- Entered or validated professional charges within the required timeframe to ensure accurate and timely data entry of service codes.
- Ensured supporting documentation was provided for all hospital services.
- Provided support in response to payer denials.
- Assigned diagnostic codes as well as necessary modifiers, using coding guidelines established by CMS. Resolved LCD/NCD and CCI edits.
- Maintained confidentiality in all phases of the work.
- Utilized Epic and 3M Encoder to meet accuracy and productivity standards
- Reviewed clinical documentation to ensure precise coding, resulting in improved billing accuracy and reduced claim denials.
- Acted as a liaison between clinical and billing departments, fostering communication that resolved payer errors.
Amergis Healthcare Staffing
Contract Coder, Interventional Radiology, Professional Coding
12.2024 - 03.2025
Job overview
- Professional coder for Interventional Radiology and General Surgery.
- Ensured supporting documentation was provided for all hospital services.
- Utilized Epic, 3M, ICD-10 CM, CPT and HCPCS to meet accuracy and productivity goals.
- Analyzed clinical documentation to ensure comprehensive charge capture.
University of Michigan Health West
Charge and Documentation Specialist, Interventional Radiology
10.2023 - 12.2024
Job overview
- Facility coder for Interventional Radiology and Cath Lab.
- Reviewed clinical documentation to accurately and completely capture charges for services provided.
- Entered and validated hospital department charges within the required timeframe to ensure accurate and timely data entry of service codes.
- Ensured supporting documentation was provided for all hospital services.
- Acted as a liaison between HIM clinical areas and both the hospital and professional billing departments.
- Assigned diagnostic codes as well as necessary modifiers, using coding guidelines established by CMS. Resolved LCD/NCD and CCI edits.
- Reviewed and analyzed clinical documentation to ensure accurate charge capture, resulting in timely billing and reduced discrepancies.
- Coordinated with HIM and billing departments to resolve coding edits, facilitating smoother operations and fostering teamwork across departments.
- Actively promoted confidentiality and integrity in documentation processes, reinforcing trust and reliability within the healthcare team.
University of Michigan Health West
Professional Coder, Hospitalist Group
02.2023 - 10.2023
Job overview
- Verified and analyzed medical records and encounter documentation to determine principal diagnosis and all secondary diagnoses to support medical necessity.
- Assigned diagnostic codes and Evaluation and Management codes as well as necessary modifiers, using coding guidelines established by CMS. Resolved LCD/NCD and CCI edits.
- Reviewed and validated complex medical records to ensure compliance with coding standards, resulting in enhanced accuracy.
- Embraced continuous learning in coding updates, enhancing skills to contribute to team success and improve overall departmental efficiency.
- Implemented coding guidelines from CMS, optimizing diagnostic code assignments and improving claim processing efficiency.
Corewell Health/ DeVos Children’s Hospital
Professional Coder Associate
07.2022 - 02.2023
Job overview
- Professional Coder /Float Coder for clinic and hospital encounters for various specialties such as Nephrology, Endocrinology and Gastrology.
- Responsible for monthly dialysis oversight billing.
- Utilized Epic, 3M, ICD-10 CM, CPT, E&M and HCPCS to meet accuracy and productivity standards.
- Utilized E&M knowledge to code professional office visits and rounding.
Colonial Life
Agency Sales Rep
02.2021 - 12.2021
Job overview
- Engaged clients with tailored benefit consultations, promoting informed decisions and enhancing overall engagement.
- Attended industry networking events to expand referral networks, significantly increasing lead generation and brand visibility.
- Cultivated strong relationships with clients, fostering trust and enhancing satisfaction through personalized benefit consultations.
Sunrise Senior Living
Director of Sales
07.2010 - 02.2021
Job overview
- Consistently converted leads at an average of 33%.
- Maintained residency rate considerably above average ensuring profitability and achieved multiple awards for resident occupancy in 2017.
- Recognized as only community in state maintaining unit occupancy of 92% or higher in 2018.
- Lead the region in sales in 2020.
- Analyzed metrics for improvement, identifying leading and lagging indicators.
- Implemented successful strategies, increasing lead quality and presentation effectiveness.
- Proficient in all technologies needed to drive results, including MS Office and Client Relationship Management (CRM) tools.
- Spearheaded targeted marketing campaigns, resulting in substantial improvements in lead generation and community awareness.
- Analyzed market data to refine sales strategies, leading to noticeable results in occupancy rates and customer satisfaction.
- Fostered strong relationships with team members at all levels of the organization, ensuring a unified approach to sales and service delivery.
- Drove strategic initiatives that boosted resident occupancy from 68% to 104% over eight years, enhancing community reputation and profitability.
- Utilized compelling storytelling techniques in presentations, contributing to a 36% increase in occupancy by effectively illustrating community benefits.
Sunovion Pharmaceuticals
Senior Sales Rep
08.1999 - 02.2009
Job overview
- Demonstrated excellent clinical acumen and technical knowledge to increase market share for the respiratory portfolio among Internists, Pulmonologists and Allergists.
- Built relationships and presented clinical data to physicians and all levels of office staff.
- Expertly contributed to training and development as one of 30 representatives chosen out of 500 field sales reps to facilitate a week-long onboarding/training in selling skills, product portfolio, messaging, competitor products and comparisons for sales force expansion of 1.5K reps for Lunesta launch.
- Oversaw six-week home-study process for all new hires in the state of Michigan and conducted weekly question and answer sessions.
- Utilized creative problem-solving skills to overcome barriers to access including formulary coverage and prior authorization requirements.
- Leveraged relationships with co-promotion partners, targeting and building relationships with key customers and thought leaders.
- Successfully improved market share by 12.6% in 2006.
- Awarded Pharmaceutical Sales Specialist of the year in 2008 for Xopnex market share growth of 15.24%.
- Ranked number one in the region, 4th Quarter 2009 for Alvesco market share growth.
- Fostered strong relationships with key opinion leaders, enhancing product visibility and driving strategic partnerships for increased market penetration.
Education
Michigan State UniversityEast Lansing, MI
Bachelor of Arts from Telecommunication
Skills
- ICD-10-CM / CPT / HCPCS coding expertise
- Interventional Radiology / Cath Lab Coding (Experienced)
- Medical Terminology / Anatomy & Physiology (Experienced)
- Epic / 3 M Encoder / Microsoft Office Suite (Experienced)
- Consultative Selling (Experienced)
- Proficient in data analysis
- Presentation Skills (Experienced)
- Effective time management
Certification
- Certified Professional Coder, CPC - AAPC, May 2022
- Certified Interventional Radiology and Cardiology Coder, CIRCC - AAPC, November 2024
Timeline
Coder II - Interventional Radiology, Cardiology, Neurointerventional Radiology
Baylor Scott and White Health
03.2025 - Current
Contract Coder, Interventional Radiology, Professional Coding
Amergis Healthcare Staffing
12.2024 - 03.2025
Charge and Documentation Specialist, Interventional Radiology
University of Michigan Health West
10.2023 - 12.2024
Professional Coder, Hospitalist Group
University of Michigan Health West
02.2023 - 10.2023
Professional Coder Associate
Corewell Health/ DeVos Children’s Hospital
07.2022 - 02.2023
Agency Sales Rep
Colonial Life
02.2021 - 12.2021
Director of Sales
Sunrise Senior Living
07.2010 - 02.2021
Senior Sales Rep
Sunovion Pharmaceuticals
08.1999 - 02.2009
Michigan State University
Bachelor of Arts from Telecommunication
Additional information
Other | Advanced Selling Skills, Advanced Facilitation Techniques - Bob Pike Group, Chicago IL