Jeanne DeMercado
Waldport,OR
Overview
16
16
years of professional experience
Work History
Local Operations Manager
Turnkey/Vacasa/Casago
07.2019 - Current
- Managing multiple vacation rentals and owners. Providing outstanding communication with homeowners, cleaning staff, and our guests.
- Proactively anticipate and resolve potential homeowner/guest escalations through regularly scheduled inspections visits to my portfolios of properties. Maintaining correct rates through each season and special events.
- Resolve any maintenance related issues at my homes in a high quality and efficient manner. Onboard new properties.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Completed seasonal hiring and lay offs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Director of Housekeeping
Overleaf Lodge
11.2017 - 05.2019
- Created and directed housekeeping programs to ensure clean, orderly, and attractive conditions of establishment.
- Submitted to management recommendations for painting, repairs, and furnishings,
- Managed and trained 25+ housekeepers and laundry attendants to achieve significant improvements in their productivity and overall guest satisfaction.
- Responsible for interviewing, hiring, and completing all HR required paperwork in a timely manner.
- Completed schedules, shift reports, and other business documentation.
- Periodically inventoried supplies and equipment.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
CSR, Payroll, AP, and AR
Dahl and Dahl
08.2014 - 06.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using PayChex and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Provided support during annual audits, compiling required documentation and addressing auditor inquiries.
- Investigated variances between invoiced amounts and approved purchase orders, resolving discrepancies in a timely manner to avoid payment delays.
Lead Teller Operations Specialist
JPMorgan Chase
07.2009 - 08.2014
- Provided excellent customer service, proven by 100% overall satisfaction scores.
- Led cross-selling initiatives, successfully promoting additional banking products and services to clients.
- Trained employees in customer service and banking procedures.
- Examined reports of daily transactions for accuracy.
- Ensured supply of money for financial institutes needs, based on legal requirements, and business demands.
- Restructured and improved ordering and inventory.
- Monitored and reviewed financial institutes security procedures and controlled access to the vault. Counted and recorded currency and coin in vault.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.
- Contributed to increased sales revenue by identifying opportunities for upselling financial products based on client needs analysis.
- Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.
- Reduced wait times for customers through streamlined transaction procedures and effective team coordination.
- Participated in regular meetings with management, offering valuable input on ways to enhance the overall performance of the branch and address any areas of concern.
Education
GED -
Tamarack Learning Center
Bend, ORSkills
- Honest
- Resourceful
- Energetic
- Operations Management
- Multi-tasks
- Results Oriented
- Problem-solving
- Team leadership
Timeline
Local Operations Manager
Turnkey/Vacasa/Casago
07.2019 - Current
Director of Housekeeping
Overleaf Lodge
11.2017 - 05.2019
CSR, Payroll, AP, and AR
Dahl and Dahl
08.2014 - 06.2017
Lead Teller Operations Specialist
JPMorgan Chase
07.2009 - 08.2014
GED -
Tamarack Learning Center
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