Jeanne Emilien
Winter Haven
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Proactive Personal Care Assistant eager to apply aptitude for building client rapport through compassionate care and communication. Dedicated to resolving client challenges by creating foundation of healthy habits to increase independence and comfort. Committed to progressing clients' journeys to optimal treatment outcomes.
Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care.
Overview
11
11
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
Family extended care winter haven
Winter Haven
08.2021 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored client health as directed by healthcare professionals.
- Maintained a safe and clean environment for clients through regular housekeeping tasks.
- Documented client progress and reported changes to family members and healthcare providers.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Customer Service Representative
Inc airlines
Orlando
01.2025 - 08.2025
- Assisted customers with booking flights and managing itineraries.
- Resolved passenger inquiries through phone and email communication.
- Coordinated baggage handling and lost luggage claims for travelers.
- Handled payment processing and ticketing systems for customer transactions.
- Collaborated with team members to enhance customer service processes.
- Educated passengers on safety protocols and boarding procedures effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Call center
Omni Interactions
Orlando
08.2023 - 05.2025
- Participated in various projects related to call center operations improvement initiatives.
- Conducted regular meetings with customer service team members to discuss call center performance metrics, best practices, and areas of improvement.
- Conducted performance reviews of call center staff and documented results.
- Monitored call center performance metrics and provided guidance on improvements needed.
- Implemented new technologies and processes that improved efficiency across the call center.
- Monitored daily performance of call center agents by analyzing metrics such as average speed of answer, abandonment rate, first call resolution rate.
Med tech
Brookdale Senior Living Facility
Orlando
10.2019 - 08.2021
- Conducted laboratory tests to assist in diagnosing patient conditions.
- Operated and maintained medical equipment to ensure accurate results.
- Collaborated with healthcare professionals to provide patient care support.
- Documented test results and maintained accurate records for patient files.
Medical Assistant
Prime are medical clinics
Orlando
04.2018 - 05.2019
- Assisted healthcare professionals with patient intake and medical history documentation.
- Conducted routine vital sign assessments and documented results accurately.
- Prepared examination rooms by ensuring cleanliness and availability of necessary supplies.
- Administered medications and vaccines as directed by physicians or nursing staff.
- Maintained medical records in compliance with privacy regulations and standards.
- Collaborated with team members to enhance patient care processes and workflows.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Cashier
Macdonals
Orlando
02.2017 - 08.2018
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout area.
- Assisted customers with product inquiries and selections.
- Collaborated with team members to improve service quality.
- Monitored inventory levels and restocked items as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
Housekeeping Supervisor
Hard Rock Hotel
Orlando
12.2014 - 12.2017
- Supervised daily housekeeping operations and staff performance to ensure service quality.
- Trained and mentored new team members on cleaning protocols and safety standards.
- Implemented efficient scheduling for housekeeping staff to optimize resource allocation.
- Conducted regular inspections of guest rooms and common areas for cleanliness standards.
- Coordinated with maintenance staff to report and resolve facility issues promptly.
- Managed inventory of cleaning supplies and ordered replacements as necessary.
- Developed training materials for ongoing staff education on best practices in housekeeping.
- Ensured compliance with health regulations and company policies throughout the facility.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education
Associate Degree in Nursing - Medical Assistant
American College For Medical Career
Orlando, FL 01.2018 - 04.2019
College Horace Pa
Les Cayes, SudSome College (No Degree) - Informatique Bureautique Excel Access Power Point
Laborer
Les Cayes, SudSkills
- Personal care assistance
- Medication administration
- Care plan development
- Health monitoring
- Client documentation
- Customer relationship management
- Team collaboration
- Performance metrics analysis
- Scheduling coordination
- Conflict resolution
- Active listening
- Time management
- Problem solving
- Attention to detail
- Patient assessments
- Observational skills
- Housekeeping tasks
- Memory care techniques
- Transportation assistance
- Toileting assistance
- Medical office administration
- Client transportation
- Light housekeeping
- Compassionate caregiving
- Activities of daily living support
- Compassionate patient care
- Medication management
- Emotional support
- Adaptable under pressure
- Care plan implementation
- Patient management
- Patient lifting techniques
- Personal errands assistance
- Patient awareness
- Companionship
- Medical records management
- Behavior redirection
- Dressing assistance
- Range of motion exercises
- Stress management
- CPR certified
- First aid and CPR
- Compassionate care
- Direct patient care
- Meal preparation
- Adaptive equipment use
- Housekeeping
- Indirect patient care
- EMR / EHR
- Client rapport
- Feeding support
- Fall prevention
- Shopping and errands
- Household organization
- Cooking and meal preparation
- Alzheimer's care
- Verbal and written communication skills
- Clinical quality program standards
- HIPAA compliance
- Mobility assistance
- Disability support
Languages
English
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Elementary
Certification
- Medtech medical assistant
Affiliations
- Enjoy working
Timeline
Customer Service Representative
Inc airlines
01.2025 - 08.2025
Call center
Omni Interactions
08.2023 - 05.2025
Personal Care Assistant
Family extended care winter haven
08.2021 - Current
Med tech
Brookdale Senior Living Facility
10.2019 - 08.2021
Medical Assistant
Prime are medical clinics
04.2018 - 05.2019
Associate Degree in Nursing - Medical Assistant
American College For Medical Career
01.2018 - 04.2019
Cashier
Macdonals
02.2017 - 08.2018
Housekeeping Supervisor
Hard Rock Hotel
12.2014 - 12.2017
College Horace Pa
Some College (No Degree) - Informatique Bureautique Excel Access Power Point
Laborer