Jeanne Erickson
Campbell,CA
Summary
Dynamic Patient Service Representative with extensive experience at El Camino Health, excelling in patient registration and insurance verification. Adept at educating patients and resolving inquiries with empathy, ensuring seamless appointment scheduling and compliance with HIPAA regulations. Proven ability to enhance patient satisfaction through effective communication and teamwork.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
El Camino Health
San Jose, CA
08.2020 - Current
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Guided patients through the completion of consent and other required medical forms.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered incoming calls in a professional manner.
- Verified demographics and insurance information to register patients in computer system.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained informed consent and payment documentation from patients and filed in system.
- Assembled registration paperwork and placed identification bands on patient.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Counselled patients on potential financial liabilities and payment requirements.
- Performed administrative duties such as filing, faxing, photocopying.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Patient Service Representative
Stanford
Mountain View, CA
01.2012 - 01.2020
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Guided patients through the completion of consent and other required medical forms.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered incoming calls in a professional manner.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Registered patients by verifying records to update computer system and patient charts.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained informed consent and payment documentation from patients and filed in system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic health record system as needed.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled patient appointments and procedures.
- Provided customer service by answering patient questions and addressing concerns.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
EMT Tech
Westmed College
San Jose, CA01-2020
Medical Assistant Certifacate - Medical Assistant
Bryman
San Jose, CA01-1999
High School Diploma -
Archbishop Mitty High School
San Jose, CA06-1982
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Customer service
- HIPAA compliance
- Health insurance knowledge
- Teamwork
- Resolving problems
- Schedule coordination
- Multi-line telephone systems
- Educate patients
- Punctual and hardworking
Accomplishments
- I have been to Africa to work as a volunteer in the medical tents. Addressed the many issues inflicting the health and care of that community.
- Been to Cuba to build churches and interact with the people and help with building the community.
Timeline
Patient Service Representative
El Camino Health
08.2020 - Current
Patient Service Representative
Stanford
01.2012 - 01.2020
EMT Tech
Westmed College
Medical Assistant Certifacate - Medical Assistant
Bryman
High School Diploma -
Archbishop Mitty High School
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