Jeanne Ferreri
Aston ,PA
Summary
Experienced Bartender with 20+ years in the Restaurant Industry. Proven ability to build repeat clientele. Detail-oriented team player with strong organizational skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
Work History
Manager / Bartender
Slowdown Grillpub
03.2013 - 06.2023
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests were of legal age.
- Retrieved liquor, wine and beer from various storage facilities.
- Served each guest courteously, quickly and efficiently.
Realtor, ABR, CDPE
RE/MAX Preferred
05.2005 - 09.2015
Bartender
Great American Pub
01.2011 - 04.2015
- Waited on multiple customers at the bar and throughout bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Served each guest courteously, quickly and efficiently.
- Processed orders on a computerized Point of Sale system.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
J.D. McGillicuddy's
06.2009 - 02.2011
- Maintained a clean, healthy and safe environment.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Obtained household supplies and ran daily errands.
- Scheduled and accompanied clients to medical appointments.
Bartender
Seamus Mulligans Irish Pub
03.2006 - 01.2011
- Promptly and empathetically handled guest concerns and complaints.
- Greeted customers and provided excellent customer service.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers\' orders or supervisors\' instructions, following approved procedures.
Bartender
Concordville Inn
03.2004 - 06.2008
Server
Chadds Ford Tavern
06.2001 - 04.2005
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Overbrook Golf Club
01.2000 - 03.2002
- Continued to help out occasionally through 2011.
Education
Real Estate Salesperson - Real Estate
Polley Associates
Newtown Square, PA05.2005
Diploma Network Technician - Networking Architecture, Network Security
Chubb Institute
Springfield, PA02.2002
No Degree - Liberal Arts
West Chester University of Pennsylvania
West Chester, PANo Degree - Liberal Arts And General Studies
Fairfield University
Fairfield, CTHigh School Diploma -
Archmere Academy
Claymont, DE06.1992
Skills
- Servsafe Certified
- Engaging and friendly personality
- Hard worker
- Highly reliable
- Quick learner
- Exceptional customer service
- Point of Sale (POS) system operation
- Excels at upselling
- Creative mixology
- Attending multiple customers
- Responsible alcohol service
Timeline
Manager / Bartender
Slowdown Grillpub
03.2013 - 06.2023
Bartender
Great American Pub
01.2011 - 04.2015
Bartender
J.D. McGillicuddy's
06.2009 - 02.2011
Bartender
Seamus Mulligans Irish Pub
03.2006 - 01.2011
Realtor, ABR, CDPE
RE/MAX Preferred
05.2005 - 09.2015
Bartender
Concordville Inn
03.2004 - 06.2008
Server
Chadds Ford Tavern
06.2001 - 04.2005
Server
Overbrook Golf Club
01.2000 - 03.2002
Real Estate Salesperson - Real Estate
Polley Associates
Diploma Network Technician - Networking Architecture, Network Security
Chubb Institute
No Degree - Liberal Arts
West Chester University of Pennsylvania
No Degree - Liberal Arts And General Studies
Fairfield University
High School Diploma -
Archmere Academy