Jeanne Fox
New York
Summary
Hospitality professional with diverse experience in high-volume establishments like Restoration Hardware, Tanner Smith's, and Starbucks. Skilled in team leadership, customer service, and operational efficiency, with a strong background in barista and wine bar operations. Adept at managing inventory, creating high-quality beverages with an artistic touch, and enhancing customer experiences. Proven ability to train staff, maintain a clean and organized workspace, and resolve customer issues effectively. Committed to fostering positive relationships and maintaining a welcoming atmosphere for every guest.
Overview
6
6
years of professional experience
Work History
Barista/Wine Bar Associate
Restoration Hardware
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
Host
Restoration Hardware
04.2023 - 07.2023
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Tanner Smith's
11.2022 - 07.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Shift Supervisor
Starbucks
06.2019 - 02.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Enforced company • policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
Education
University of Southern California
Los Angeles, CAGrand Rapids Community College
Grand Rapids, MIThe American Musical And Dramatic Academy
New York, NY10-2022
Skills
- Latte art
- POS software proficiency
- Menu memorization
- Team leadership
- Cash register operation
- Food running
- Hospitality experience
- Organization and time management
Timeline
Barista/Wine Bar Associate
Restoration Hardware
07.2023 - Current
Host
Restoration Hardware
04.2023 - 07.2023
Host
Tanner Smith's
11.2022 - 07.2023
Shift Supervisor
Starbucks
06.2019 - 02.2021
University of Southern California
Grand Rapids Community College
The American Musical And Dramatic Academy
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