Jeanne Green
White Oak,Pennsylvania
Summary
Healthcare Professional with proven track record in providing exceptional support and care within communities in and outside of the healthcare demographic . Proven ability to manage-high volume patient interactions and ensure accurate and timely documentation.
Adept at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Skilled in crisis intervention, active listening, and conflict resolution. Known for reliability in high stress situations and maintaining a compassionate approach.
Overview
22
22
years of professional experience
Work History
Motor Vehicle Operator
Department of Veterans Affairs
10.2021 - Current
- Implemented GPS technology for more precise navigation, saving time on daily routes.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Conducted vehicle inventory audits regularly to ensure accurate record keeping for transport items.
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency.
- Increased reliability through proactive communication with clients regarding any schedule changes or delays.
- Conducted vehicle performance checks and performed maintenance actions.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Improved overall operational efficiency by assisting in the development of streamlined processes.
- Enhanced vehicle safety by conducting regular inspections and maintenance checks.
- Participated in ongoing professional development to stay current with industry trends and best practices.
- Adhered to all traffic laws and regulations, promoting safe driving practices among team members.
- Maintained accurate records of mileage, routes, for improved tracking and reporting purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Community Support Specialist
Life's Work
08.2019 - Current
- Responsible for preparing weekly written and oral reports regarding the client's progress
- Responsible for gathering, analyzed and compiled data into reports to be distributed to appropriate personnel to ensure continued and appropriate placement
- Set goals with clients related to employment and appropriate social interaction while at the job site
- Responsible for the evaluation of strengths and areas that need improvement in relation to the assessed client's position
- Monitor individual performance, including developing performance improvement plans and recommending achievement goals
- Responsible for identifying and addressing the clients' barriers to self-sufficiency
- Responsible for providing an updated assessment in regard to the clients' work readiness
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
Advanced Medical Support Assistant
Veterans Administration
08.2020 - 10.2021
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Acted in capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services for well over
- Collected information regarding overall patient care and satisfaction of their experience.
- Presented findings and recommendations to administration reporting any significant patient issues from patient perspective .
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
RE INVESTIGATION /BAD DEBT RECOVERY SPECIALIST
CVS Specialty Pharmacy
08.2005 - 10.2018
- Responsible for utilizing all available resources to obtain insurance coverage information for prescribed medication
- Responsible for verifying and updating demographic and insurance information such as patient eligibility, benefits and out of pocket expenses including calculating premium amounts and applying policy and procedures to meet the needs of the providers and enrollee
- Obtain method of payment from patients and when applicable entering that information into the electronic payer system
- Assist patients with obtaining assistance from various co pay assistance programs which assist with co-pays
- Responsible for resolving all insurance issues resulting in denials received during the pre/post bill process
- Facilitate pre/prior authorizations request for customers receiving same day and future shipments
- Manage inbound and outbound calls regarding financial responsibility and insurance coverage
- Responsible for maintaining effective and efficient communication between the physician's offices, insurance companies as well as the patient to ensure efficient and continued care
- Provide team support of all necessary managed care issues including but not limited to researching missing payments and completing adjustments pertaining to claims previously submitted to the insurance as well as completing necessary reports illustrating the type of work flow coming into the department
- Provide follow up on unpaid claims within standard billing cycle time frame
- Responsible for the triage of patients to the appropriate pharmacy per the contract guidelines to assure a continuity of care
- Responsible for analyzing submitted and pre bill claims for errors
- Responsible for assigning the appropriate error message for training and correct billing purposes
- Supervisor: KATHERINE BAKER (412)825 8486
ACCOUNT RECEIVABLE SPECIALIST
PER SE TECHNOLOGIES
02.2003 - 04.2005
- Contacted insurance carriers, patients, and other facilities as needed to ensure the maximum payment on accounts
- Researched and resolved accounts appearing on delinquent insurance reports, collection ledgers etc
- Handled phone inquiries regarding past due accounts and insurance guidelines for both patients and providers
- Responsible for the development and education of the New Hire representative in regard to Government and procedures
- Supervisor: Jennifer Beck
Education
No Degree - Social Psychology
Community College of Allegheny County - Allegheny Campus
Pittsburgh, PA09-2026
High School Diploma -
CAPA HIGHSCHOOL
Pittsburgh, PA1993
Skills
- Exceptional knowledge of insurance follow-up procedures
- Authorizations/Appeals
- Delinquent account management skills
- Conflict resolution
- Ability to analyze claim and resolve for payment
- Microsoft Word, Excel, and Microsoft Office
- CPRS Medical System, SharePoint System
- Exceptional communication skills
- Coaching and counseling
- Community relationships
- Behavior management
- Resource management
- Excellent interpersonal skills
- Client services
- HIPAA guidelines
- Compassionate and active listener
Timeline
Motor Vehicle Operator
Department of Veterans Affairs
10.2021 - Current
Advanced Medical Support Assistant
Veterans Administration
08.2020 - 10.2021
Community Support Specialist
Life's Work
08.2019 - Current
RE INVESTIGATION /BAD DEBT RECOVERY SPECIALIST
CVS Specialty Pharmacy
08.2005 - 10.2018
ACCOUNT RECEIVABLE SPECIALIST
PER SE TECHNOLOGIES
02.2003 - 04.2005
No Degree - Social Psychology
Community College of Allegheny County - Allegheny Campus
High School Diploma -
CAPA HIGHSCHOOL
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