Jeanne Grobler
Salinas,California
Summary
Hardworking and reliable Assistant Store Manager focused on supporting the team to deliver a safe and welcoming Third Place experience to customers and partners every day. Serves customers and partners effectively with attention to detail and hardworking approach. Seeks out opportunities to go above and beyond to improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
01.2023 - Current
- Maintained a business analysis routine that will enhance customer and partner experience
- Comfortable with Microsoft Outlook and Calendar flexibility in order to adjust to unplanned events that will support business, partner, and customer experience
- Identifies critical issues and opportunities to improve the Starbucks Experience through planned observation, reflection and prioritization
- Collaborates with peers to create an inclusive environment where all partners learn, grow and achieve goals together
- Regularly engages in purposeful development conversations that generate insight and drive performance
- Ensures that partners are in the right place, at the right time, and doing the right work to grow the business and deliver the Starbucks Experience
- Worked shoulder-to-shoulder with Shift Supervisors to build capability in partners ensuring operational standards and the Starbucks Experience is delivered in the store
Shift Supervisor
Del Monte Center Mall Starbucks
09.2021 - Current
- Completed opening and closing duties utilizing appropriate checklists
- Built and maintained positive relationships with supervisors, co-workers and guests
- Supervised team members to deliver above and beyond customer service
- Maintained proper employee work schedules and break schedules to meet labor law requirements
- Utilizing elevated check-in at the start of each shift to support customer service goals for the week
- Utilizing My Daily App for all store communication as week as check-ins
- Coaching the LATTE model for effective conflict resolution to all partners during customer complaints
- Utilizing CSR cards to manage operations and station assessments for effective Clean Plays
- Constantly check and adjust partner plays to manage bottle necks and partner interactions with customers
- Constantly motivate partners to deliver exceptional customer service while promoting energetic and fun environment
- Help formulate a strategy to effectively adjust disruptive tasks to day parts with lowest customer interaction
- Placed daily and weekly inventory orders on time for delivery
- Prepare freezers and fridges to be delivery ready for inventory orders.
Shift Supervisor
Carmel Starbucks
04.2019 - 10.2021
- Handled emergencies, guest complaints, equipment problems and team member conflicts
- Managed difficult or emotional customer situations as point of escalation
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Completed opening and closing duties utilizing appropriate checklists
- Maintained proper employee work schedules and break schedules to meet labor law requirements
- Supervised team members to deliver good guest service, product quality and proper food handling
- Maintained adequate prepped product for shifts by putting low-running items on order
- Built and maintained positive relationships with supervisors, co-workers and guests
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Managed operations during shift, with total awareness of activities of employees and customers
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Reviewed and adjusted daily deployment sheet to support team efficiency while maintaining labor costs
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences
- Monitored team performance and appearance to verify compliance with service and uniform standards
- Assessed customer needs and issued complementary services to drive customer loyalty.
Shift Supervisor
Seaside Drive Through
06.2017 - 04.2018
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Maintained adequate prepped product for shifts by putting low-running items on order
- Completed accurate daily shift paperwork using POS system for drawer closeout
- Supervised team members to deliver good guest service, product quality and proper food handling
- Built and maintained positive relationships with supervisors, co-workers and guests
- Handled emergencies, guest complaints, equipment problems and team member conflicts
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Enforced compliance with prescribed health and safety guidelines to reduce infectious spread among staff and customers
- Assessed customer needs and issued complementary services to drive customer loyalty
- Reviewed and adjusted daily deployment sheet to support team efficiency while maintaining labor costs
- Checked inventory daily to verify adequate supply levels for each shift
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving
- Guided staff in absence of direct supervisors
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements.
Barista Trainer
Creekbridge Starbucks
01.2016 - 06.2017
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality
- Located and prepared mobile and delivery orders using company software system
- Trained new employees regarding food and drink preparation and store procedures
- Ground coffee beans, brewed coffee and tea and prepared baked goods
- Handled and adjusted espresso machines to prepare orders correctly
- Cleaned and sanitized bathroom stalls, floors and sinks
- Labeled store products and kept track of expiration dates
- Notified supervisors of equipment malfunctions and performed preventative maintenance
- Sold coffee, tea blends and brewing equipment while educating customers about brewing methods
- Collected store trash and transported bags to appropriate receptacles
- Handled refunds and remade incorrect drinks to improve customer experience
- Made and served specialty coffee and tea beverages
- Restocked napkins, straws and sleeves in bar and dining areas
- Prepared beverage and food products in compliance with company recipes and guidelines
- Greeted and interacted with new and regular customers.
Barista
Starbucks Northridge Mall
09.2015 - 09.2016
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality
- Discarded ruined and expired ingredients and food items
- Sold coffee, tea blends and brewing equipment while educating customers about brewing methods
- Handled and adjusted espresso machines to prepare orders correctly
- Trained new employees regarding food and drink preparation and store procedures
- Collected store trash and transported bags to appropriate receptacles
- Handled refunds and remade incorrect drinks to improve customer experience
- Greeted and interacted with new and regular customers
- Notified supervisors of equipment malfunctions and performed preventative maintenance
- Ground coffee beans, brewed coffee and tea and prepared baked goods
- Made and served specialty coffee and tea beverages
- Prepared beverage and food products in compliance with company recipes and guidelines
- Located and prepared mobile and delivery orders using company software system
- Labeled store products and kept track of expiration dates.
Education
Associate of Arts - Paralegal
Heald College
SALINAS, CALIFORNIABachelor of Arts - Social Work
Hugenote College
Wellington, Republic of South AfricaSkills
- Inventory management
- Store opening and closing
- Training and mentoring
- Team motivation
- Continuous improvement
- Conflict resolution using LATTE model
Timeline
Assistant Store Manager
Starbucks
01.2023 - Current
Shift Supervisor
Del Monte Center Mall Starbucks
09.2021 - Current
Shift Supervisor
Carmel Starbucks
04.2019 - 10.2021
Shift Supervisor
Seaside Drive Through
06.2017 - 04.2018
Barista Trainer
Creekbridge Starbucks
01.2016 - 06.2017
Barista
Starbucks Northridge Mall
09.2015 - 09.2016
Associate of Arts - Paralegal
Heald College
Bachelor of Arts - Social Work
Hugenote College