Jeanne Hansen
Butte,NE
Summary
Dynamic professional with extensive experience at UPS, excelling in collaborative team management and regulatory safety compliance. Proven track record in enhancing customer satisfaction and employee performance through effective problem-solving and staff training. Recognized for fostering a positive work environment and implementing efficient operational strategies.
Overview
23
23
years of professional experience
Work History
On Road Supervisor
United Parcel Services, UPS
11.2021 - Current
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among direct reports.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
Dispatch Supervisor
United Parcel Services, UPS
11.2016 - 11.2021
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Office Manager
Trailco, LLC
06.2002 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
Bachelor of Arts - English And Psychology
University of South Dakota
Vermillion, SDSkills
- Strong interpersonal communication
- Collaborative team management
- Regulatory safety compliance
- Staff training and development
- Effective problem-solving techniques
Timeline
On Road Supervisor
United Parcel Services, UPS
11.2021 - Current
Dispatch Supervisor
United Parcel Services, UPS
11.2016 - 11.2021
Office Manager
Trailco, LLC
06.2002 - 11.2016
Bachelor of Arts - English And Psychology
University of South Dakota
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