Jeanne Hill
Wilmington,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Wegman's Food Market
10.2014 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Personal Care Assistant
Ethan Orpin
04.2011 - 07.2013
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance and grooming.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Transported individuals to school.
Insurance Customer Service Representative/Broker
Insurance Associates
01.2008 - 09.2008
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Insurance Customer Service Representative
Hartshorne Insurance
07.2004 - 12.2007
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Insurance Receptionist/Agent
Linnane Insurance
03.1996 - 06.2004
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Provided administrative support to agents, enabling them to focus on sales and customer service.
- Contributed to team success by consistently meeting or exceeding performance goals and deadlines.
- Maintained a high level of confidentiality when handling sensitive client information.
- Efficiently processed payments from clients, accurately reconciling accounts receivable balances.
- Kept the front desk area clean and organized, creating an inviting atmosphere for clients visiting the office.
- Served as a reliable resource for clients seeking clarification about their policies or claims processes.
- Ensured accuracy in data entry tasks, minimizing errors and ensuring complete record-keeping for clients'' accounts.
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
- Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash and check transactions including maintaining payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Medford High School
Medford, MA06-1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Client Relations
- Professional telephone demeanor
- Paperwork Processing
- Administrative Support
- Building rapport
- Clerical Support
- Customer Education
Timeline
Customer Service Representative
Wegman's Food Market
10.2014 - Current
Personal Care Assistant
Ethan Orpin
04.2011 - 07.2013
Insurance Customer Service Representative/Broker
Insurance Associates
01.2008 - 09.2008
Insurance Customer Service Representative
Hartshorne Insurance
07.2004 - 12.2007
Insurance Receptionist/Agent
Linnane Insurance
03.1996 - 06.2004
High School Diploma -
Medford High School
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