Jeanne Icho
Reedley,United States
Summary
Dynamic Life Skills Coach at The Arc of Fresno/Madera Counties, adept at fostering personal growth through effective communication and problem-solving skills. Proven ability to enhance life skills development while collaborating with diverse teams. Recognized for meticulous case note documentation and exceptional customer service, ensuring clients achieve their goals with adaptability and attention to detail.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Life Skills Coach
The Arc of Fresno/Madera Counties
04.2014 - 05.2025
- Proactively identified new resources and techniques for use in coaching sessions, keeping up-to-date on industry trends and advancements.
- Created innovative lesson plans that incorporated experiential learning opportunities to increase engagement among participants.
- Established strong rapport with individuals, creating an open and trusting environment for honest communication.
- Assessed individuals' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Evaluated individuals progress regularly, adjusting coaching strategies to optimize results continually.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Maintained impeccable records for each individual and daily instructional activities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
Sorter
Sunkist Packing
09.2012 - 07.2013
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
Assistant Store Manager
Valero Corner Store
09.2002 - 01.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Skills
- Problem-solving skills
- Case note documentation
- Customer service
- Collaboration and teamwork
- Life skills development
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Multitasking
- Attention to detail
Accomplishments
- Employee of the year 2023
Timeline
Life Skills Coach
The Arc of Fresno/Madera Counties
04.2014 - 05.2025
Sorter
Sunkist Packing
09.2012 - 07.2013
Assistant Store Manager
Valero Corner Store
09.2002 - 01.2012
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