Jeanne Keesler
Hilton Head
Summary
Results-driven Long-Term Care Registered Nurse Surveyor specializing in compliance auditing and quality assurance. Demonstrated success in conducting comprehensive investigations and improving operational efficiency. Expertise in identifying areas for improvement and implementing effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Long Term Care Nurse Surveyor
Georgia Department of Community Health
Atlanta, GA
01.2013 - 06.2026
- Conducted regular quality audits of Long-Term Care complaint investigations to ensure compliance with Federal and State standards.
- Evaluated Long Term Care complaint and incident investigations for compliance with State and Federal guidelines.
- Investigated complaints from patients or their families regarding perceived lapses in quality of care received.
- Conducted comprehensive assessments of patient care to ensure quality standards were being met.
- Reviewed CMS Form 2567, Statement of Deficiencies, ensuring compliance with Federal and State regulations.
- Reviewed patient records to assess adherence to complaint investigation quality assurance guidelines.
- Performed regular audits of medical records to ensure accuracy and completeness of documentation.
- Reviewed facility reported incident reports generated by nursing home administration and personnel concerning potential violations of protocol or procedure.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Monitored staff performance and addressed issues.
- Analyzed operational processes to identify areas for improvement and innovation.
- Participated in the development of training materials for quality assurance procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization through participation in Efficiency Committee Meetings.
- Implemented process improvements to enhance operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Associate of Science - Nursing
The University of The State of New York
Albany, NY05-1987
Skills
- Compliance auditing and quality assurance
- Patient assessment and record review
- Quality improvement
- Investigation management
- Regulatory knowledge
Certification
- CMS Surveyor Minimum Qualifications Test (SMQT) 06/19/2013
- GA Dept of Human Services Certified At-Risk Adult Crime Tactic Specialist 06/2019
- CMS Foundational Investigative Skills 03/22/2020
- CMS Universal Infection Prevention and Control 05/05/2021
- CMS Complaint and Incident Intake for Long Term Care 12/22/2022
- CMS LTC Appendix PP Regulatory and Interpretive Guidance Updates 09/09/2025
Accomplishments
- HFRD Manager Recognition Award 05/2017
Timeline
Long Term Care Nurse Surveyor
Georgia Department of Community Health
01.2013 - 06.2026
Associate of Science - Nursing
The University of The State of New York