Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeanne Kelley

Jeanne Kelley

S Yarmouth,MA

Summary

Accomplished Calibration Technician at Precision Digital, I leveraged expertise in documentation and compassionate caregiving to enhance customer satisfaction and operational efficiency. Skilled in both technical precision and emotional support, I consistently improved service delivery by implementing innovative solutions, achieving a significant increase in client loyalty and repeat business.

Overview

43
43
years of professional experience

Work History

Elderly Caregiver/ Alzheimer’s Dementia Daycare

Dennis Senior Center
03.2023 - 09.2023
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Service Representative

Marshalls Store
03.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Online Order Service

Home Depot
02.2021 - 09.2021
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.
  • Handled escalated calls with professionalism and empathy, resolving complex issues effectively and preserving positive client relations.
  • Provided accurate product information to customers, helping them make informed purchasing decisions while boosting sales numbers.
  • Implemented new software systems for improved order tracking capabilities, enhancing overall client experience.
  • Expedited urgent orders to guarantee timely delivery and exceed customer expectations.
  • Enhanced customer satisfaction by addressing and resolving order issues promptly and professionally.
  • Streamlined order processing for increased efficiency and accuracy through continuous improvement of procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.

Cleaning business

Own Business
S Dennis, MASSACHUSETTS
04.1980 - 09.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Calibration Technician

Precision Digital
02.1999 - 09.2005
  • Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
  • Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
  • Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
  • Increased customer satisfaction by providing timely and accurate calibration services onsite.
  • Troubleshot laboratory instruments using manufacturer-approved methods.
  • Retrieved customer equipment to perform calibrations, returning upon completion.
  • Identified root causes to issues and implemented appropriate solutions.
  • Wrote instrument procedures relating to calibration and preventive maintenance for use by other personnel.
  • Assessed instrumentation and equipment for conformance with established calibration standards.
  • Determined out-of-tolerance conditions for measurement and test equipment and calibration standards.
  • Maintained compliance with environmental standards.

Education

Cosmetology - Nail Technician

Cape Cod Regional Technical High School
Harwich, MA
05.1994

Business - High School Courses

Harwich High School
Harwich, MA
05.1976

Skills

  • Personal Hygiene Assistance
  • Documentation And Reporting
  • Meal Preparation
  • Compassionate Caregiving
  • Activities of Daily Living
  • Emotional Support
  • Basic Housekeeping
  • Customer Service
  • Patient Care
  • Social interaction
  • Patient Companionship
  • Alzheimer's support
  • Incontinence care
  • Recreational Activities

Timeline

Elderly Caregiver/ Alzheimer’s Dementia Daycare

Dennis Senior Center
03.2023 - 09.2023

Customer Service Representative

Marshalls Store
03.2022 - 08.2023

Online Order Service

Home Depot
02.2021 - 09.2021

Calibration Technician

Precision Digital
02.1999 - 09.2005

Cleaning business

Own Business
04.1980 - 09.2015

Cosmetology - Nail Technician

Cape Cod Regional Technical High School

Business - High School Courses

Harwich High School
Jeanne Kelley