Jeanne Kelley
S Yarmouth,MA
Summary
Accomplished Calibration Technician at Precision Digital, I leveraged expertise in documentation and compassionate caregiving to enhance customer satisfaction and operational efficiency. Skilled in both technical precision and emotional support, I consistently improved service delivery by implementing innovative solutions, achieving a significant increase in client loyalty and repeat business.
Overview
43
43
years of professional experience
Work History
Elderly Caregiver/ Alzheimer’s Dementia Daycare
Dennis Senior Center
03.2023 - 09.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Marshalls Store
03.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Online Order Service
Home Depot
02.2021 - 09.2021
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Handled escalated calls with professionalism and empathy, resolving complex issues effectively and preserving positive client relations.
- Provided accurate product information to customers, helping them make informed purchasing decisions while boosting sales numbers.
- Implemented new software systems for improved order tracking capabilities, enhancing overall client experience.
- Expedited urgent orders to guarantee timely delivery and exceed customer expectations.
- Enhanced customer satisfaction by addressing and resolving order issues promptly and professionally.
- Streamlined order processing for increased efficiency and accuracy through continuous improvement of procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Cleaning business
Own Business
S Dennis, MASSACHUSETTS
04.1980 - 09.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Calibration Technician
Precision Digital
02.1999 - 09.2005
- Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
- Troubleshot laboratory instruments using manufacturer-approved methods.
- Retrieved customer equipment to perform calibrations, returning upon completion.
- Identified root causes to issues and implemented appropriate solutions.
- Wrote instrument procedures relating to calibration and preventive maintenance for use by other personnel.
- Assessed instrumentation and equipment for conformance with established calibration standards.
- Determined out-of-tolerance conditions for measurement and test equipment and calibration standards.
- Maintained compliance with environmental standards.
Education
Cosmetology - Nail Technician
Cape Cod Regional Technical High School
Harwich, MA05.1994
Business - High School Courses
Harwich High School
Harwich, MA05.1976
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Activities of Daily Living
- Emotional Support
- Basic Housekeeping
- Customer Service
- Patient Care
- Social interaction
- Patient Companionship
- Alzheimer's support
- Incontinence care
- Recreational Activities
Timeline
Elderly Caregiver/ Alzheimer’s Dementia Daycare
Dennis Senior Center
03.2023 - 09.2023
Customer Service Representative
Marshalls Store
03.2022 - 08.2023
Online Order Service
Home Depot
02.2021 - 09.2021
Calibration Technician
Precision Digital
02.1999 - 09.2005
Cleaning business
Own Business
04.1980 - 09.2015
Cosmetology - Nail Technician
Cape Cod Regional Technical High School
Business - High School Courses
Harwich High School