Jeanne Lopez
Mesa,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Plaza Rehabilitation Facility
Scottsdale, AZ
01.2023 - 08.2024
- Welcomed all visitors and vendors that entered the building, developing a warm and professional first impression for a positive visitor experience
- Followed check-in procedures, requiring every visitor to log in and creating name badges to verify security protocols are followed, safeguarding access to the building
- Answered multi-line phone promptly, identifying customer needs and transferring calls to different departments to connect callers with appropriate areas to address customer concerns
- Utilized collaboration and teamwork as assigned to assist with activities or projects for social services as needed to complete projects efficiently and effectively
- Received packages and daily mail delivery, sorting and distributing to each station with acute attention to detail and accuracy
- Conducted a daily audit of the cash box, counting fund balance to verify the residents’ funds accurately balance, resolving any discrepancies immediately
Receptionist/Cashier
Horne Automotive Center
Gilbert, AZ
12.2017 - 10.2022
- Leveraged excellent customer service skills to greet customers and create an inviting atmosphere that ensures a positive client experience
- Received and processed payments for all departments of the dealership, following approved cash and credit card handling procedures in a very busy fast- paced high volume environment
- Answered multi-line phone system, fielding incoming calls to answer general questions and transfer callers to appropriate departments for assistance
- Performed administrative support functions with organization and attention to detail, including filing invoices for Sales, Service, and Parts and scanning daily documents for the office department
- Updated Excel spreadsheets regularly to maintain accurate reports of all daily transactions
Receptionist/Clerk
Earnhardt Automotive Centers
Chandler, AZ
01.2013 - 12.2017
- Processed financial transactions per day, via cash and credit card with meticulous attention to detail to ensure accurate payment processing and balancing cash drawer daily
- Greeted customers in person and over the phone, directing guests to correct areas, transferring calls and taking messages for service departments to create a welcoming, positive surroundings
- Interacted with customers to schedule and confirm appointments and maintain updated client records using exceptional written and verbal communication skills
- Improved administrative filing process by reorganizing a back-office file room, making it easier to quickly locate necessary service documents and client records
Education
High School Diploma -
Mesa, AZSkills
- File Organization
- Clerical Support
- Customer Service
- Cash Handling
- Mail distribution
- Office supplies ordering
- Appointment Scheduling
- Multi-line telephone skills
- Front Office Management
- Work Prioritization
- Team Collaboration
- Self-Motivation
- Administrative Support
- Data Entry
References
References available upon request.
Timeline
Front Desk Receptionist
Plaza Rehabilitation Facility
01.2023 - 08.2024
Receptionist/Cashier
Horne Automotive Center
12.2017 - 10.2022
Receptionist/Clerk
Earnhardt Automotive Centers
01.2013 - 12.2017
High School Diploma -
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