Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yulisa Marcela Martinez Pila

Raleigh,NC

Summary

Hardworking professional with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

7
7
years of professional experience

Work History

Housekeeper

Marriot Hotel
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Housekeeper

Self-Employed
11.2021 - 04.2022
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Customer Service Representative

Papeleria Y Cacharreria Belen
05.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Personal Assistant

Agape Studio
01.2019 - 04.2019
  • Maintained appropriate filing of personal and professional documentation.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Took photos from different angles and perspectives to capture perfect images.
  • Digitally edited photos to enhance appearance.

Babysitter

Self-Employed
01.2017 - 01.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Monitored children's play activities to verify safety.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Customer Service Representative

Tierra Deseable
03.2017 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Arts - International Business

Coorporación Universitaria Remington
Apartado Antioquia
2020

High School Diploma -

Institución Educativa Nueva Colonia
Nueva Colonia, Turbo-Antioquia
2014

Skills

  • Housekeeping
  • Fast Learner
  • Dedicated and Responsible Worker
  • Seeking to Develop Additional Workforce Competencies
  • Open to New Opportunities

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Housekeeper

Marriot Hotel
02.2023 - Current

Housekeeper

Self-Employed
11.2021 - 04.2022

Customer Service Representative

Papeleria Y Cacharreria Belen
05.2020 - 10.2021

Personal Assistant

Agape Studio
01.2019 - 04.2019

Customer Service Representative

Tierra Deseable
03.2017 - 07.2017

Babysitter

Self-Employed
01.2017 - 01.2019

Bachelor of Arts - International Business

Coorporación Universitaria Remington

High School Diploma -

Institución Educativa Nueva Colonia

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Yulisa Marcela Martinez Pila