Jeanne Maus
Prescott,AZ
Summary
Dynamic and results-oriented professional with extensive experience at Compass Recovery Centers and Ross Dress for Less. Excelled in building trustful relationships and fostering a positive environment, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in operational efficiency and client support, leveraging resource navigation and collaboration to drive success.
Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.
Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.
Responsible supervisor provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Compass Recovery Centers
03.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Area Supervisor
Ross Dress for Less
09.2019 - 05.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Planned sequence of operations and established schedule.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Skills
- Problem-solving skills
- Resource navigation
- Relationship cultivation
- Effective collaboration and interaction
- Communication
- Rapport building
- Positive environment facilitation
Certification
- Peer Support Specialist Certification – Various State Certifying Bodies.
Timeline
Peer Support Specialist
Compass Recovery Centers
03.2023 - Current
Area Supervisor
Ross Dress for Less
09.2019 - 05.2023
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