Jeanne Mercer

• Sorted and organized packages for efficient distribution within fulfillment center.
• Operated scanning equipment to track inventory movement accurately.
• Collaborated with team members to maintain workflow and meet shipping deadlines.
• Adhered to safety protocols while handling heavy merchandise and operating machinery.
• Maintained cleanliness and organization of work areas to ensure operational efficiency.
• Supported warehouse operations with manual loading, unloading, and palletizing of packages.
• Moved pallets and packing material to designated vacant storage areas for operational safety.
• Maintained a safe work environment through proper handling of packages and equipment.
• Increased productivity by working collaboratively with team members to meet deadlines.
• Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
• Enhanced efficiency by sorting and organizing packages according to destination codes.
• Ensured accurate package delivery with attention to detail in labeling and scanning processes.
• Streamlined workflow by keeping work area organized and free from obstructions during shifts.
• Completed required safety trainings and adhered to all company policies for optimal workplace safety.
• Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
• Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
• Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
• Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
• Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
• Operated variety of conveyors, moving packages in, and out of loading dock areas safely and efficiently.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Proved successful working within tight deadlines and a fast-paced environment.
• Inspected mail for damages and took appropriate action to deliver in good condition.
• Followed safety protocols while handling and sorting mail for personal safety purposes.

Responsible for

• Oversaw inventory management systems, ensuring accuracy in stock levels and minimizing waste.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Oversaw daily operations, ensuring efficiency and exceptional customer service standards.
• Trained and mentored staff in product knowledge and sales techniques.
• Managed inventory levels, optimizing stock to meet customer demand and minimize waste.
• Implemented promotional strategies, enhancing sales performance during peak seasons.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.

• Assisted in daily store operations, ensuring optimal inventory management and customer service.
• Trained new staff on product knowledge and sales techniques to enhance team performance.
• Executed merchandising strategies to improve product visibility and attract customers.
• Monitored cash handling procedures to ensure accuracy and compliance with company policies.
• Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Achieved accurate cash drawer balancing while delivering outstanding customer service. Facilitated efficient customer transactions and night drop processes. Enhanced customer satisfaction by recommending tailored products and account types.

Achieved timely processing of loan payments and payoffs, enhancing customer satisfaction. Improved accuracy of insurance information updates on accounts, reducing errors. Streamlined title signing and mailing processes, resulting in faster delivery to customers. Maintained organized filing of personal and business loan documents, supporting operational efficiency.

• Assisted customers with account inquiries and transactions, ensuring timely resolutions.
• Utilized banking software to process deposits, withdrawals, and account updates accurately.
• Provided support in navigating online banking tools, enhancing user experience for customers.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Identified and resolved discrepancies and errors in customer accounts.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.