Jeanne Moore
Palm Harbor,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Patient-oriented Nurse with 15 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Med/Surg Tele specialty.
Overview
38
38
years of professional experience
Work History
RN CN2
BayCare
05.2009 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
EAYL PCT Nurse Apprentice 1 and 2
BayCare
01.2006 - 05.2009
- Enhanced communication between nurses and patients through clear explanation of medical procedures.
- Improved patient outcomes by providing compassionate and attentive care during clinical rotations.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport.
- Implemented infection control measures that contributed to a safer clinical environment for staff and patients alike.
- Prioritized time management effectively while balancing multiple patient caseloads without compromising quality of care.
- Monitored vital signs regularly, allowing for timely intervention when necessary.
Dispatcher
Knight Enterprises
01.2006 - 11.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Waitress
Acropol Inn
11.1994 - 11.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Crew Member, Crew Leader, Assistant Manager
Wendys International
10.1986 - 01.1994
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Associate of Science - Nursing
St. Petersburg College
Pinellas Park, FL12.2008
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Geriatric Care
- Medication and IV administration
- Patient education and counseling
- Patient Monitoring
- Professional Bedside Manner
- Complex Problem-Solving
- Patient and family advocacy
- Wound Care
- Emotional awareness
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Team Daisy award winner
- Recent Daisy nominee
- Strive on being extremely thorough with charts and physician orders. Transitioning from paper charting to computer charting and helping others navigate computer orders.
- While waitressing, encouraged management in areas to improve sales and customers inflow.
- Wendy's was my first job, I climbed the ladder with ease, Eventually leaving and recognizing that a 50 hour mandatory work week was not ideal to raise a family.
- I accomplished being accepted into the EAYL program and completing skills to advance to a PCT, Nurse apprentice 1 and Nurse apprentice 2.
- My accomplishments also include being a loyal and dedicated employee. Especially when it comes to BayCare, from the beginning of my employment I felt like I was part of something special. Being a part of BayCare, I have watched it grow and become huge force of helping my community become healthier and more knowledgeable about about their own health. I am extremely thankful for the opportunity that this company has given me to advance my career.
- I am an excellent multitasker in all aspects of my life. I have high standards and I do everything in my power to be efficient, especially when it comes to patient care.
Timeline
RN CN2
BayCare
05.2009 - Current
EAYL PCT Nurse Apprentice 1 and 2
BayCare
01.2006 - 05.2009
Dispatcher
Knight Enterprises
01.2006 - 11.2008
Waitress
Acropol Inn
11.1994 - 11.2006
Crew Member, Crew Leader, Assistant Manager
Wendys International
10.1986 - 01.1994
Associate of Science - Nursing
St. Petersburg College