Jeanne Oddo
Rhome,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
IReliev/Playmakar, Inc. / Inc 5000
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed up to 30 customer calls a day.
Lead Spa Coordinator
The WoodHouse Day Spa – Spa Concierge
01.2018 - 10.2021
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Home Stager
MANNERisms Home Staging
01.2019 - 01.2021
- ReDesign – Home Stager/ReDesign, Proficient in staging homes for real estate listing photoshoots
- Primary focus on decluttering all areas of home that will be photographed and staging home using client's existing furniture, décor and accessories
- Specialize in 2-hour staging
- Work quickly and effortlessly
- Superior attention to detail
- Lifting and rearranging furniture pieces.
Home Stager/ReDesign Expert
The Silk Plum Home Staging & ReDesign
01.2016 - 01.2017
- Proficient in all areas of staging and preparation of homes for resale in a very fertile market.
- Assist realtors with clients’ potential needs of staging and organizing their homes for resale, staging reports, de-cluttering and downsizing, styling of specific rooms and spaces, and inclusion of specific décor that sets clients' homes apart from other potential competition.
- Primary focus on color, furniture placement, furniture selection, and purchasing.
- 25 years of experience in restyling and decorating homes.
- Conducted client consultations to understand requirements and preferences.
- Specified appropriate products and materials to meet project objectives and design schemes.
Real Estate Salesperson
Keller Williams Realty
12.2015 - 10.2016
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Developed and maintained a list of available properties suited to different needs and budgets for residential use.
- Compiled lists of properties that met buyers' needs and financial resources.
Office Coordinator
Muscle & Joint Chiropractic
03.2016 - 09.2016
- Interacted with up to 30 client patients by phone, email, or in-person to provide information and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Salon Coordinator
Eden Salon & Spa
10.2014 - 09.2015
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed salon's master calendar to organize multiple customer appointments, employee schedules, and special events.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Scheduled appointments by phone, email and in person and recommended additional services.
Salon Manager
Puttin’ On The Ritz Salon, Spa
01.2010 - 06.2011
- Oversaw front desk and all general areas within salon.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking purchases and shelf stock.
- Maintained general appointment calendar and managed shift schedules.
- Coached and trained front desk employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing register, organizing inventory, and delegating tasks to front desk employees.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives and use of social media.
- Achieved sales goals by upselling products to meet individual needs.
- Hosted and organized marketing events held at salon.
- Pursued marketing opportunities within the community, and attended Chamber of Commerce events.
Education
Certification -
Transformations Home Staging & ReDesign School
2016
License -
Western New York School of Real Estate
Buffalo, NY2015
Skills
- Effective Written and Verbal Communication
- Consultative Selling Techniques
- Ability to Work Independently
- Issue and Complaint Resolution
- Problem Solving
- Detail Oriented
- Easily adaptable to brand and product, and work under broad range of styles
- Professional, friendly, outgoing, and personable
Timeline
Customer Service Specialist
IReliev/Playmakar, Inc. / Inc 5000
10.2021 - Current
Home Stager
MANNERisms Home Staging
01.2019 - 01.2021
Lead Spa Coordinator
The WoodHouse Day Spa – Spa Concierge
01.2018 - 10.2021
Office Coordinator
Muscle & Joint Chiropractic
03.2016 - 09.2016
Home Stager/ReDesign Expert
The Silk Plum Home Staging & ReDesign
01.2016 - 01.2017
Real Estate Salesperson
Keller Williams Realty
12.2015 - 10.2016
Salon Coordinator
Eden Salon & Spa
10.2014 - 09.2015
Salon Manager
Puttin’ On The Ritz Salon, Spa
01.2010 - 06.2011
Certification -
Transformations Home Staging & ReDesign School
License -
Western New York School of Real Estate