Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Jeanne Ogden

Marseilles,IL

Summary

I am a skilled supervisor in the field of helpers, laborers, and material movers with background in overseeing day-to-day operations and team management. I possess strong leadership abilities, effective communication skills, and capability to improve workflow efficiency. Known for enhancing team productivity and maintaining high levels of work quality through hands-on guidance and support. Implemented operational improvements leading to smoother processes and increased job satisfaction among team members.

Accomplished, seasoned professional with years of experience and a track record of proven success in meeting daily, monthly, and yearly goals. An ambitious self-starter who can be counted on to meet deadlines and perform well under stress.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shipping/Receiving Supervisor

Advantech (B+B Smartworx)
Ottawa, IL
07.2022 - Current
  • I am doing the same job I did from 2007 to 2016, plus new responsibilities (B+B is now Advantech).
  • I came back to Advantech (B+B) in 2022 after my kids were all in school. I came back as a shipping clerk, then in 2023, I was promoted to Lead, and then in 2024, I was promoted to Supervisor.
  • Processing domestic and international shipments, as well as any and all Customs documentation, or any other required paperwork.
  • Create monthly reports on shipping activities for management review.
  • Assist in developing strategies for improving efficiency within the shipping department.
  • Resolve personnel problems, complaints, and grievances, referring serious issues to higher-level supervisors.
  • Hold staff meetings to share project information, and address specific issues.
  • Resolve customer complaints related to shipment discrepancies or delays in a timely manner.
  • Perform regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
  • Prioritize shipments based on available inventory and customer needs.
  • Coordinate with carriers and freight forwarders on international shipments.
  • Ensure that customs documentation is accurate and complete.
  • Obtain proper forms through the Chamber of Commerce, as necessary.
  • Continue all Shipping Clerk duties and responsibilities.
  • Document export procedures.
  • Posting and optimizing the flow of relevant pick lists to the Finished Goods/Shipping team, and serving as backup for order managers.
  • Ensure that missed ship dates are communicated to the customer through a representative or directly to the customer.
  • Filling orders, packing them, and preparing them for shipment according to department and carrier guidelines.
  • Packaging all shipments in properly sized cartons, with adequate packing material for protection, and sealing all cartons in order to prevent injury to the contents.
  • Operating all shipping systems in the department.
  • Adding new stock to proper bin locations, completing work orders, ensuring quantities are accurate, and weights and dimensions are recorded.
  • Filling Material Requisitions for other departments and processing the proper paperwork.

Stay at Home Mom

My Children
Marseilles, IL
04.2016 - 07.2022
  • Communication
  • Managing Multiple Priorities
  • Planning/Organizing
  • Problem Solving
  • Teamwork
  • Coordinated education curriculum of children
  • Oversaw emotional development
  • Supported gross and fine motor skills
  • Oversaw operations of all systems and procedures
  • Budgeted for and allocated appropriate expenditures
  • Delegated operational tasks to promote equal division of labor

Export Administrator

B+B SmartWorx
Ottawa, IL
11.2007 - 04.2016
  • Produced, organized, and submitted export paperwork to meet all applicable resolutions.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Discussed detailed port information with importers or exporters.
  • Consulted customs brokers to arrange the passage of goods through customs.
  • Responsible for inputting data into Word and Excel computer programs.
  • Correctly filling customer orders from a pick list.
  • Inventory and store incoming products.
  • Filling orders and other company shipments, packing them, and preparing them for shipment according to department and carrier guidelines
  • Operating all shipping systems in the department
  • Adding new stock to proper bin locations, completing work orders, ensuring quantities are accurate, and weights and dimensions are recorded.
  • Filling material requisitions for other departments, and processing the proper paperwork.
  • Prioritize shipments based on available inventory and customer needs
  • Coordinate with carriers and freight forwarders on international shipment
  • Ensure customs documentation is accurate and complete.
  • Ensure that missed ship dates are communicated to the customer through a representative or directly to the customer.
  • Tracked and traced air shipments in order to maintain current status information.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality, and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes, and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • I was in charge of 5 employees' time sheets, scheduling, and yearly evaluations.

Cashier

Farm & Fleet
Ottawa, IL
02.2009 - 06.2010
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.

Waitress P/T

RGrotto
Ottawa, IL
06.2008 - 02.2009
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Activities Department

Fox River Resort
Sheridan , IL
01.2005 - 11.2007
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Education

High School Diploma -

Ottawa Township High School
Ottawa, IL
06.2007

Skills

  • Supply chain management
  • Emergency Response
  • Customs documentation
  • Freight Coordinator
  • Word, Excel, and Adobe processing, and data entry
  • SAP experience
  • Logistics coordination
  • Team leadership
  • Conflict resolution
  • Time management
  • Shipping and receiving procedures
  • Inventory management
  • Freight claims processing

Certification

  • Dangerous Goods
  • Forklift Operator
  • CPR Certified

Affiliations

  • I enjoy being a part of my companies outside of work activities and fundraisers.
  • I am also on the Safety and Quality Team where we do a bi-weekly inspection of the building

Languages

English
Professional

Accomplishments

  • 2022 I started back as a Shipping/Receiving Clerk
  • 2023 promoted to Shipping/Receiving lead
  • 2024 promoted to Shipping/Receiving Supervisor

References

References available upon request.

Timeline

Shipping/Receiving Supervisor

Advantech (B+B Smartworx)
07.2022 - Current

Stay at Home Mom

My Children
04.2016 - 07.2022

Cashier

Farm & Fleet
02.2009 - 06.2010

Waitress P/T

RGrotto
06.2008 - 02.2009

Export Administrator

B+B SmartWorx
11.2007 - 04.2016

Activities Department

Fox River Resort
01.2005 - 11.2007

High School Diploma -

Ottawa Township High School

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