Jeanne Pearson-Gray
New York,NY
Summary
Dynamic Senior Tax Analyst with H&R Block Tax Services, skilled in tax preparation and regulatory compliance. Excelled in delivering exceptional customer service, resolving complex tax issues, and enhancing client satisfaction. Proficient in financial and data analysis, leveraging tax software to streamline processes and ensure accuracy in tax filings.
Overview
17
17
years of professional experience
Work History
Senior Tax Analyst
H&R Block Tax Svc
New York , NY
11.2007 - 05.2024
- Assisted professionals with preparation of federal and state income tax paperwork.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma - Military Science
United States Army Sergeants Major Academy
Fort Bliss, TX05-2000
Master of Science - Education Psychology
Fordham University
Lincoln Center, New York City 02-1983
Skills
- Tax preparation
- Regulatory compliance
- Financial analysis
- Data analysis
- Tax software
- Customer service
- Problem solving
Accomplishments
- Honor Graduate of Class 50 of the US Army Sergeants Academy
Timeline
Senior Tax Analyst
H&R Block Tax Svc
11.2007 - 05.2024
Diploma - Military Science
United States Army Sergeants Major Academy
Master of Science - Education Psychology
Fordham University
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