Jeanne Penepent
Bergen
Summary
Dynamic Office Manager with proven expertise at Western NY Concrete Corp., enhancing customer satisfaction and streamlining operations. Skilled in office administration and organizational efficiency, I successfully managed payroll and vendor relationships, optimizing budgeting processes and fostering a collaborative work environment. Committed to excellence, I implemented robust financial practices that improved reporting accuracy.
Overview
40
40
years of professional experience
Work History
Office Manager
Western N Y Concrete Corp.
08.1984 - 09.2024
- Coordinated office operations, ensuring efficient workflow.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Prepared weekly payroll for 10 employees for our payroll service.
- Streamlined scheduling processes to enhance team productivity for concrete deliveries.
- Managed vendor relationships, negotiating contracts for supplies and services.
- Oversaw budget preparation and expense tracking for operational efficiency.
- Oversaw daily operations, ensuring compliance with policies and procedures.
- Managed budgeting processes, optimizing resource allocation and financial reporting.
- Enhanced customer service protocols to ensure satisfaction and retention rates.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
No Degree - Secretarial
Indiana Purdue Division of General & Technical Service
Fort Wayne, INNo Degree - Secretarial
Genesee Community College
Batavia, NYHigh School Diploma -
LeRoy High School
LeRoy, NYSkills
- Customer service
- Office management
- Organizational skills
- Office administration
Affiliations
Board Member of the YMCA, Batavia
Volunteer at the NYS Veteran's Home, Batavia
Volunteered Pre-school swim lessons YMCA
Board member of our church finance committee
Timeline
Office Manager
Western N Y Concrete Corp.
08.1984 - 09.2024
No Degree - Secretarial
Indiana Purdue Division of General & Technical Service
No Degree - Secretarial
Genesee Community College
High School Diploma -
LeRoy High School
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