JEANNE PENNOCK
Bradenton,FL
Summary
Accommodating administrative and customer service professional with 17 years of demonstrated transferable experience applicable to aid organizations within diverse business sectors. Proven track record of customer service in retail and non-retail settings, including direct and indirect contact with individuals via telephone inquiries, email, online chat, social media, and in person retail sales. Adaptable administrative professional able to meet business needs for organizations with demanding schedules and challenging requirements while maintaining a professional demeanor. Adept at ensuring smooth workflow operations by maintaining detailed administrative processes, managing information intake, and resolving client issues. Key skills include effective interpersonal communication, ability to multitask, computer proficiency, credit reporting/investigation, banking, market research surveys, and insurance/health.
Overview
17
17
years of professional experience
Work History
Cashier
Publix
11.2019 - Current
- A Publix cashier completes customer transactions on the cash register.
- Key job duties include scanning items, applying coupons and promotional codes, checking prices, processing payments, and making change.
- Additional job duties include bagging items, greeting customers, and maintaining a clean store environment.
Call Center Customer Service Specialist
Alorica
11.2017 - 10.2019
- Encourage a successful customer service experience as the first point of contact to address inquiries via telephone, email, online chat, and social media.
- Interviewed customers to assess needs and enter call information into account management system.
- Followed escalation procedures to facilitate resolution for complex support issues.
- Used upselling techniques to suggest additional products or services to existing customers.
Cashier
Goodwill Industries
05.2015 - 09.2017
- Adhered to cash handling policies and procedures.
- Processed cash register transactions, inputted product costs and gave back change.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Returned non-purchased products to shelves and performed general merchandising functions.
Business Development Associate
Florida's A.C. Depot
06.2013 - 08.2015
- Expanded and sustained company clientele by contacting current and potential customers to schedule appointments for tune ups and maintenance of air conditioning systems.
- Identified client objectives to present product and service solutions.
- Studied industry trends and conducted extensive market research to identify competitive offerings.
- Developed targeted lists, call strategies and messaging to generate new business opportunities.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Engaged customers and built connections to drive long-term sales.
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business.
Administrative Support Associate
Charlotte County Rentals
04.2010 - 07.2012
- Provided administrative support by assisting with productivity and contributing to smooth operations.
- Operated and troubleshot office equipment, keeping well-maintained.
- Delivered expert administrative support each day, including processing all paperwork, appointment requests and payments for busy [Type] office.
- Answered questions and provided customers with pricing information.
- Maintained database of current customers, updated data and purged system of inactive account information.
- Troubleshot problems with office equipment and software to help staff stay productive and on-task.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Handled day-to-day needs and special projects with good multitasking and research skills.
Consumer Research Interviewer
Scarborough Research
05.2008 - 06.2009
- Developed consumer research statistics by conducting a nationwide survey of newspaper, television, and radio preferences via direct outreach.
- Helped to prepare project information and share results through professional presentations and reports.
- Collected and documented research data to enter into database for storage and further evaluation.
- Supported projects by handling the compilation and entry of all research points and supporting documentation.
Education
Business Administration
University of South Florida
Sarasota, FLAssociate of Arts - General Business Administration
State College of Florida
Bradenton, FL06.1983
Skills
- Reliable and Responsible
- Call Response and Transfer
- Detail-Oriented
- Cash Handling
- Complaint Resolution
- Honest and Ethical
- Problem-Solving
- Customer Transactions
- Cooperative Attitude
Timeline
Cashier
Publix
11.2019 - Current
Call Center Customer Service Specialist
Alorica
11.2017 - 10.2019
Cashier
Goodwill Industries
05.2015 - 09.2017
Business Development Associate
Florida's A.C. Depot
06.2013 - 08.2015
Administrative Support Associate
Charlotte County Rentals
04.2010 - 07.2012
Consumer Research Interviewer
Scarborough Research
05.2008 - 06.2009
Business Administration
University of South Florida
Associate of Arts - General Business Administration
State College of Florida
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