Jeanne Petashnick

Franklin,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic and experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.

I have 16+ years of experience and a proven knowledge of patient / customer relations. Responsible for resolving all client concerns. Aiming to leverage my skills to successfully fill the Assistant Store Manager position. I am known for having great scheduling and organizational skills. Looking for a new role where hard work and dedication will be highly valued.

Overview

years of professional experience

Work History

Assistant Store Manager

Steins Garden & Gifts

Wauwatosa, WI

04.2024 - Current

Maintained a safe working environment by enforcing safety regulations.
Ensured compliance with all safety regulations throughout the store premises.
Provided training to new employees on company policies and procedures.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Front /Front and Back Office Medical Assistant

Richlin Eye Associates

Beverly Hills, CA

11.2006 - 12.2022

Provided excellent customer service at all times while interacting with clients over the phone or in person.
Performed data entry tasks accurately within given timelines.
Updated appointment calendars and scheduled meetings and appointments as requested by management team.
Resolved customer complaints quickly and efficiently without escalating matters further.
Managed multi-line telephone system, directing calls to appropriate departments.
Created monthly aging reports to identify delinquent accounts for review by management team.
Compiled and processed data for billing purposes utilizing billing software programs.
Maintained accurate patient data in electronic health records system.
Submitted electronic claims to various insurance carriers.
Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Applied HIPAA privacy and security regulations while handling patient information.

Manager

Dr Foley Lake Mills Optometry

, WI

12.2005 - 11.2006

Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles.
Enforced customer service standards and resolved customer problems to uphold quality service.
Created electronic filing and revamped the Optical department.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Investigated and resolved issues to maintain billing accuracy.

Education

Paraoptometric Certiﬁcation In Optometry Indiana University

01.2001

High School Diploma -

Pius XI High School

05.1982

Skills

Workplace Safety
Program Administration
Accountability
Training and Mentoring
Inventory Counting

Organizational Skills
POS System Operation
Opening and closing procedures
Issue Resolution

References

REFERENCES References available upon request

Timeline