Jeanne Petrilli
Whitestone,New York
Summary
Highly accomplished IT Project Management professional with a distinguished career leading the design, development and delivery of advanced technology solutions to meet challenging business needs. Strength in partnering with business stakeholders, management, teams and customers to identify needs and guide the delivery of multi-platform systems, applications, databases, interfaces and analytics to position organizations for advanced growth. Extensive technical and business expertise servicing the healthcare, marketing, finance and retail industries. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Manager, Finance Systems
National Medical Health Card, Inc.
01.2003
- Collaborated extensively with Finance, Human Resources and Payroll business stakeholders, teams and management to identify needs and implement appropriate solutions
- Technologies included Oracle, .ASP, Cognos (Impromptu, Transformer and PowerPlay), Visual Basic and Crystal Reports
- Trained, mentored and directed application developers.
PMO Product Manager
Confidential
08.2008 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Liaised with clients to better understand business needs and current market landscape.
- Coordinated project planning and execution with team members and team leads.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Reduced time to market for new product launches, coordinating efforts across multiple departments to ensure seamless execution.
- Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.
- Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.
- Implemented robust data analysis practices to guide product development, leveraging user data to inform decision-making.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
- Improved product lifecycle management, streamlining processes from concept to launch.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Wrote and distributed press releases to increase brand visibility.
Director, Pharmacy Benefits Management (PBM) Systems
National Medical Health Card, Inc.
01.2004 - Current
- Built an impressive record of achievements for this leading provider of pharmacy benefits management and health information systems
- Direct management of IS Business Applications and Client Reporting teams consisting of Project Managers, Developers, Business Analysts and Data Analysts
- Technologies included Oracle, DB2, .ASP, Cognos BI, Visual Basic and Crystal Reports.
Senior Manager, Human Resource Systems
Publishers Clearing House
01.2001 - 01.2002
- Selected to oversee the appropriate design, enhancement and support of Cognos, and ADP’s Horizon, Autolink and PC Payroll human resources and financial systems
- Hands-on Project Manager planning, testing and implementing ADP HR and Payroll software patches and upgrades and supporting disaster recovery testing
- Created new Cognos Impromptu catalogs, obtaining substantial refunds during audit.
Senior Manager, Quality Assurance
Publishers Clearing House
01.1998 - 01.2000
- Chosen to establish and manage the Quality Assurance Department to support Y2K initiatives and reduce defects
- Recruited, trained and directed team of six in defining and implementing testing strategies to enhance quality of systems
- Planned, tracked and monitored all aspects of multiple, simultaneous QA projects
- Minimized software production problems through proactive problem-identification and resolution.
Senior Manager, Marketing Systems
Publishers Clearing House
01.1996 - 01.1997
- Advanced to Manager and subsequently to Senior Manager to oversee the design and delivery of custom direct mail marketing systems for new product and magazine campaigns
- Managed 3 teams consisting of Project Leaders and application developers
- Managed the development of a new Direct Mail Marketing system for New Products mailing campaigns resulting in a significant increase in revenue.
Education
Master of Science in Management Information Systems -
Long Island University, C.W. Post Campus
01.2002
Bachelor of Science in Computer Science -
Long Island University, C.W. Post Campus
01.1991
Skills
- Project Management
- Requirements Gathering
- Application Development
- Quality Assurance
- Change Management
- Structured Methodologies & Standards
- Vendor Software Management
- IT Acquisition Integration
- SDLC & Application Management
- Team Development & Leadership
- Budgeting & Cost Control
- IT & Corporate Governance
- Technology Solutions, Direction & Optimization
- Risk Management
- SOX Adherence
- Applications: MS Project, MS Office Suite, Visio, Cognos, Crystal Reports, Microsoft Great Plains, RxClaim, McKesson PHI, ADP Horizon / PeopleSoft 7x, PC Payroll, SalesForcecom, Wolters Kluwer Medispan, Group1 Software, SQL Plus, ISPF/TSO, Endevor, Librarian, MS Outlook, GroupWise
- Hardware: HP UNIX, IBM OS/3090, IBM iSeries/AS400 - P series
- OS: HP-UNIX (11X), Windows XP, Windows 2003, Windows 2000, IBM OS/MVS 3090, iSeries/AS400, AIX
- Database: Oracle (10g, 9i, 8i, 80x), DB2, MS Access
- Programming Languages: Oracle PL/SQL, COBOLII, Net, Visual Basic, ASP, CICS, OS/JCL, XML, SQR, Quikjob, Cognos Impromptu, PowerPlay and Transformer, Shell Scripts, Xpediter, Intertest
Personal Information
Title: Member, National Council for Prescription Drug Programs, Inc. (NCPDP)
Timeline
PMO Product Manager
Confidential
08.2008 - Current
Director, Pharmacy Benefits Management (PBM) Systems
National Medical Health Card, Inc.
01.2004 - Current
Manager, Finance Systems
National Medical Health Card, Inc.
01.2003
Senior Manager, Human Resource Systems
Publishers Clearing House
01.2001 - 01.2002
Senior Manager, Quality Assurance
Publishers Clearing House
01.1998 - 01.2000
Senior Manager, Marketing Systems
Publishers Clearing House
01.1996 - 01.1997
Master of Science in Management Information Systems -
Long Island University, C.W. Post Campus
Bachelor of Science in Computer Science -
Long Island University, C.W. Post Campus
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