Jeanne Pratt
Largo,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. Proven communication skills with internal and external customers. Ability to maximize profits while also promoting customer satisfaction critical to maintaining relationships.
Overview
33
33
years of professional experience
Work History
Account Representative
Baptist Memorial Hospital-North Mississippi
11.2010 - 11.2017
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Electronically submitted bills according to compliance guidelines.
Assistant
Blue River Property Management
03.2010 - 10.2010
- Greeted all customers and created a welcoming environment for potential tenants.
- Documented maintenance information and scheduled work orders.
- Communicated maintenance issues with management and owners.
- Scheduled property showings.
- Assisted with application process.
- Created listings for properties using using Vflyer, Craigslist, etc.
- Accepted payments and provided receipts for rentals.
- Prepared monthly reports for investors.
- Prepared leases for signing.
Medical Billing Specialist
Professional Healthcare/ Cornerstone Rehab
08.2001 - 03.2010
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing reports for management review.
- Developed and delivered health information privacy act training for workgroup and owners.
- Learned and adapted quickly to new technology and software applications.
General Manager
Classic Inn Hotel
08.2000 - 02.2001
- Managed day-to-day operations of lodging facility, scheduling staff, hiring, training, customer relations, and written correspondence.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Evaluated and promptly resolved lodging facility operational issues.
- Increased occupancy rate to all-time high for October and November.
- Performed all front desk duties including reservations and check-ins.
- Provided daily recap of accounting for owners.
Executive Director
American Red Cross, North MS
12.1998 - 02.2000
- Maintained services for 5 county area, ensuring all standards were met.
- Developed policy and procedure manual for chapter.
- Performed all employee screening, hiring and training.
- Submitted grant proposal and received subsequent funding for 50% of operating budget,
- Improved board development and participation.
- Created detailed disaster response plan for 5 immediate counties and 6 surrounding counties.
- Handled case management for military members and families as well as fire and disaster victims.
- Recommended by state office to assume management training duties for Mississippi.
- Led "Connections", a community group of non-profit leaders, to improve all community services.
Operations Manager
FedEx
06.1984 - 11.1998
- Managed staff with span of control ranging 25-40 FTEs responsible to customers for problem resolution both domestically and internationally. Provided daily support to additional work groups, in department, consisting of approximately 200 employees scheduled 24 hours, seven days a week.
- Led "best practices" departmental teams for business process re-engineering including workforce management/scheduling and technology; assistant-lead for employee performance metrics team and was a team member for workflow task processing. These teams made significant improvements to quality and efficiency with direct involvement over 300 employees.
- Consistently met required goals for people, service and profit,
- Created and managed a quality analyst team, as a special assignment, which served as the prototype for development of a new department.
- Screened thousands of resumes and conducted hundreds of interviews to insure quality staffing needs were met.
- Provided training to many groups for multiple processes.
- Received multiple quality leadership awards.
- Customer Support Manager (1990-1998); Customer Support Representative (1985-1990); Customer Service Representative (1984-1985)
Education
Management Certification - Organizational Leadership
FedEx Leadership Institute
Memphis, TNBusiness Administration
Northwest Community College
Southaven, MSHigh School Diploma -
Immaculate Conception High School
Memphis, TNSkills
- Executive Leadership & Supervision
- Program Development & Implementation
- Strategic Planning
- Change Management
- Hospitality Customer Service Excellence
- Experience utilizing various software
Timeline
Account Representative
Baptist Memorial Hospital-North Mississippi
11.2010 - 11.2017
Assistant
Blue River Property Management
03.2010 - 10.2010
Medical Billing Specialist
Professional Healthcare/ Cornerstone Rehab
08.2001 - 03.2010
General Manager
Classic Inn Hotel
08.2000 - 02.2001
Executive Director
American Red Cross, North MS
12.1998 - 02.2000
Operations Manager
FedEx
06.1984 - 11.1998
Management Certification - Organizational Leadership
FedEx Leadership Institute
Business Administration
Northwest Community College
High School Diploma -
Immaculate Conception High School