Adept at document verification and fostering teamwork, I have improved my skillset at Certified Guaranty Company by significantly enhancing my verification efficiency and accuracy. My dedication to quality control and customer service, coupled with a knack for meticulous attention to detail, consistently meets or exceeds company targets, demonstrating a robust blend of hard and soft skills.
Organized and dependable promotablencandidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Verification Specialist
Certified Guaranty Company
04.2024 - Current
Participated in ongoing reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Maintained a high level of professionalism when interacting with external parties during the verification process.
Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Dishwasher
Serious Pizza
06.2022 - 03.2024
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Stepped into additional roles during busy times to boost coverage of important stations.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Driver
Dominoes
12.2021 - 05.2022
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Verified orders prior to completing deliveries to avoid customer complaints.
Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Processed payments by accepting cash, checks and credit and debit card payments.
Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
New Business Call Center Representative at Fidelity & Guaranty Life Insurance CompanyNew Business Call Center Representative at Fidelity & Guaranty Life Insurance Company