Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
CustomerServiceRepresentative

Jeanne Salem

San Jose,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

3D Drone Solutions
09.2020 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Sales and Customer Support Manager

360 Pet Cab
09.2017 - 08.2020
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Sales Account Manager

Chargepoint
11.2015 - 11.2017
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.

Account Manager

MA Labs
03.2013 - 11.2015
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Education

Master of Arts - Organizational Psychology

John F. Kennedy University
Orinda, CA

Bachelor of Arts - Psychology

Notre Dame De Namur University
Belmont, Ca

No Degree - Applied Animal Behavior

Univeristy of Washington
Seattle, WA
08.2022

Skills

  • Stress Tolerance
  • Customer Relationship Management
  • Conflict Mediation
  • Account Management
  • Customer Service
  • Transportation Solution Development
  • Active Listening
  • Conflict Resolution
  • Problem-Solving Ability
  • Staff Training
  • Customer Account Management

Affiliations

Happy Hollow Park & Zoo

Timeline

Customer Service Representative

3D Drone Solutions
09.2020 - Current

Sales and Customer Support Manager

360 Pet Cab
09.2017 - 08.2020

Sales Account Manager

Chargepoint
11.2015 - 11.2017

Account Manager

MA Labs
03.2013 - 11.2015

Master of Arts - Organizational Psychology

John F. Kennedy University

Bachelor of Arts - Psychology

Notre Dame De Namur University

No Degree - Applied Animal Behavior

Univeristy of Washington

Similar Profiles

CREATE PROFILE
Jeanne Salem