Jeanne Skondin

• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Represented organization to local public by giving presentations and speeches and participating in community events.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Defined company roles and responsibilities to establish and enhance processes.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Advocated for organization and company mission to raise awareness and support.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed financial, operational and human resources to optimize business performance.
• Represented organization at industry conferences and events.
• Cultivated company-wide culture of innovation and collaboration.
• Monitored key business risks and established risk management procedures.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.

• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
• Monitored and guided revenue cycle operations.
• Supported clinical team members with revenue cycle procedures and addressed issues.
• Completed financial reporting and analysis for billing revenue cycle.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Implement and drive continuous process improvements, successfully downsizing and streamlining departments to preserve the integrity of 70+ employees, while boosting productivity by 20%.
• Injected strategic vision, operational leadership, and change management to overhaul existing revenue cycle departments while creating new and dynamic service excellence customer satisfaction departments.

Took personal time off to provide dedicated care for a terminally ill family member; strengthened resiliency and adaptation.

• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
• Provided strategic guidance to assist new ownership and management teams in completing 4 sales of senior living communities.
• Devised comprehensive community outreach plans, and fostering partnerships with professional referral sources, resulting in more than 35% increase in viable leads to the communities.
• Interpreted and evaluated analyses of business trends, including budget variance of financial KPIs to identify areas of risk and opportunities, and provide recommendations for long-term growth.

Took time off to travel, explore diverse cultures, broadened perspectives, and cultivate a global outlook.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Directed all frontline operations and streamlined collaboration among 45+ licensed healthcare professionals.
• Drove the implementation of robust revenue management and coding strategies, ensuring efficient oversight of referrals and authorization to optimize healthcare delivery.
• Provided comprehensive expertise in healthcare, including JCAHO, HIPAA, and OSHA.

• Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
• Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
• Led a team of over 60 licensed and non-licensed staff in delivering exceptional care, education, and communication to a diverse range of 250+ geriatric residents.
• Achieved an increase in census from 52% to 83% within 5 months through effective business solutions, collaboration with ownership, and marketing directors.
• Demonstrated excellent conflict resolution skills and expertise in identifying healthcare needs and advocating for better outcomes both for residents and staff.