Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanne Statz

Packwaukee,WI

Summary

Polite and professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk and call routing. Displays poised and upbeat demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Sr. Phone Agent

Kalahari Resorts
10.2018 - 03.2024
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.
  • Identified opportunities for process improvements, leading to increased productivity and more efficient workflows within the team.

Virtual Assistant

Self
02.2003 - 03.2019
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.

Education

GED -

Mt. Horeb High School
Mt. Horeb WI
05.1986

Skills

  • Computer Skill (Excel, MS Pub, Word)
  • Patience and Tolerance
  • High volume environments
  • Complaint Handling
  • Telephone Etiquette
  • Customer Service
  • Problem-solving skills
  • Call Center Customer Service
  • Inbound phone calls
  • Appointment Scheduling
  • Documentation And Reporting
  • Training experience
  • Answering questions
  • Customer Support
  • Great Communicating skills

Timeline

Sr. Phone Agent

Kalahari Resorts
10.2018 - 03.2024

Virtual Assistant

Self
02.2003 - 03.2019

GED -

Mt. Horeb High School
Jeanne Statz