Jeanne Townsend

• Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and cultivated lucrative relationships with new and existing clients through effective communication and exemplary interpersonal skills.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Monitored customer feedback and generated reports to identify areas of improvement.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Managed accounts to retain existing relationships and growth of business.
• Handling of inbound and outbound calls with clients, customers, associates

• Maintained clean and safe environment to promote patient safety and comfort.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Educated patients and families on proper care and treatment to facilitate successful home care.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Delivered high-quality care to patients in hospital facility as well as in home.

· Scheduling commercial spots for various companies within the local tv viewing schedule based on contract agreement.