Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jeanne Ward

Bridgton

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Customer-focused individual with a passion for delivering exceptional service. Devoted to giving each customer an experience to grow relationships. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Willingness to learn new computer technologies to better serve the community.

Overview

19
19
years of professional experience

Work History

Self Employed

Ward Snack Distribution
Bridgton
08.2015 - 11.2025

Executed daily deliveries of products to grocery and convenience stores in lakes region using Izuzu box truck.
Managed inventory, stocked shelves, and supplied stores while documenting supplies on a tablet, working with managers to supply their needs.
Processed all sales transactions and deposited checks regularly at the bank.
Self-taught in computer systems to research company’s new product offerings due to insufficient training.

Suggested new products to customers and helped them to find the products they wanted even if it was a competitor's product. Maintained a professional manner with managers of sites that I delivered to.

Laboratory Phlebotomist

Bridgton Hospital
Bridgton
12.2014 - 10.2015
  • Collected blood samples through venipuncture or capillary puncture using appropriate techniques.
  • Maintained accurate patient records and documented all procedures performed.
  • Ensured compliance with infection control standards during specimen collection.
  • Managed inventory of phlebotomy supplies and maintained equipment functionality.
  • Prepared specimens for laboratory analysis following established protocols.
  • Trained new phlebotomists on best practices to enhance skill sets.
  • Communicated effectively with patients to reduce anxiety and ensure comfort.
  • Reviewed test orders for accuracy prior to blood sample collection.

Phlebotomist

Stephens Memorial Hospital
Norway
10.2009 - 09.2014
  • Collected blood samples from patients using established safety protocols.
  • Prepared specimens for laboratory analysis following strict guidelines.
  • Maintained accurate patient records and documentation for compliance purposes.
  • Educated patients on procedures to ease anxiety and ensure cooperation.
  • Ensured cleanliness and organization of work area and equipment used daily.
  • Collaborated with healthcare team to improve patient care and service delivery.
  • Trained new staff on phlebotomy techniques and proper equipment handling.
  • Followed infection control measures to maintain a safe environment for patients.
  • Verified patient information prior to specimen collection.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Documented patient information into electronic medical records system.
  • Prepared and packaged specimens for courier transport.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Verified collection orders and communicated discrepancies to nurses.
  • Drove to nursing home and collected

blood samples from residents as

needed by doctors orders.

CNA

Stephens Memorial Hospital
South Paris
08.2006 - 09.2009
  • Provided compassionate care to patients in diverse hospital environments.
  • Assisted with activities of daily living, including bathing, dressing, and grooming.
  • Monitored vital signs, documenting accurately in electronic health records.
  • Supported families by addressing concerns and delivering emotional support.
  • Maintained cleanliness and safety in patient environments through infection control practices.
  • Collaborated with nurses, assisting in medical procedures and daily patient care.
  • Performed vital sign assessments, including blood pressure and temperature readings.
  • Facilitated ambulation and transfers for patients using proper techniques.

Education

High School Diploma -

Coastal Christian School
Waldoboro, ME
05-1993

Skills

  • Electronic record keeping
  • Customer relationship management
  • Supply chain logistics
  • Sales processing
  • Equipment maintenance
  • Problem solving
  • Blood collection techniques
  • Infection control compliance
  • Patient communication
  • Time management
  • Inventory management
  • Dependability and responsibility
  • Critical thinking
  • Telephone etiquette

Timeline

Self Employed

Ward Snack Distribution
08.2015 - 11.2025

Laboratory Phlebotomist

Bridgton Hospital
12.2014 - 10.2015

Phlebotomist

Stephens Memorial Hospital
10.2009 - 09.2014

CNA

Stephens Memorial Hospital
08.2006 - 09.2009

High School Diploma -

Coastal Christian School