Jeanne Wilkins
Fort Worth,TX
Summary
Dynamic and results-oriented Quality Assurance Analyst from Real Page Inc., I excel in streamlining processes to enhance efficiency and quality. With a proven track record in leadership and advanced haircutting techniques, I bring organizational proficiency and a motivated self-starter attitude, ensuring high client satisfaction and team success.
Overview
19
19
years of professional experience
Work History
Master Stylist
Mynt Barbershop
Ft. Worth, TX
12.2024 - Current
- Customer service
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Shaved, trimmed and shaped beards and mustaches.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Attended continuing education classes to stay up-to-date on new trends and techniques.
- Recommended hair styles to compliment clients' facial features and coloring.
- Designed unique styles that incorporated current fashion trends into classic looks.
- Worked closely with marketing team to promote salon services through digital media platforms.
- Maintained professional appearance while adhering to dress code policies.
- Operated cash registers to receive payments from patrons.
- Cut and styled hair using scissors, razors, clippers, and styling tools.
Warehouse Packer/Operator Foreman
Ardent Mills
Albany, NY
09.2021 - 12.2024
- Operated Haver packer using prism technology.
- Operated forklift, stand-up lift, and pallet jack to transport and offload heavy loads and product.
- Read orders to verify attributes and quantities of merchandise.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collected empty pallets for reuse or disposal in accordance with company policy.
- Inspected outgoing shipments to maintain quality assurance standards.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Resolved packing issues promptly to avoid delays in the shipping process.
- Adhered to health and safety regulations to minimize risks of injury and accidents.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Placed products on conveyors for final wrapping and shipment.
- Collaborated with team members to achieve daily production.
- Organized warehouse inventory and stocked shelves with outgoing deliveries.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Travel Merchandiser
WTG
North Carolina, NC
02.2020 - 08.2022
- Rebuilding Steel at numerous locations
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Maintained a clean and organized work environment at all times.
- Built product displays and placed appropriate signage for merchandise.
- Printed labels and tags for for-sale merchandise.
Stylist
Great Clips
Dallas, TX
01.2016 - 07.2022
- Assistant manager for varies locations
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Submitted reports to and reviewed reports with supervisor.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Trained junior staff members in styling techniques and customer service standards.
- Pre-booked future appointments to increase repeat business.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Documented key information from each service visit into detailed reports.
Quality Assurance Analyst
Real Page Inc.
Dallas, TX
03.2006 - 03.2014
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Utilized client satisfaction surveys to improve service quality.
- Evaluated new testing tools and technologies to enhance the quality assurance process.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
Education
Certificate - Cosmetology
International Beauty College
Garland, TX05-2005
Associate of Applied Science - Business Administration And Management
ESS College of Business
Dallas, TX06-2000
High School Diploma -
Kimball High School
Dallas, TX05-1998
Skills
- Motivated self-starter
- Organizational proficiency
- Reliable and punctual
- Effective team leadership
- Efficient time management
- Advanced haircutting techniques
Timeline
Master Stylist
Mynt Barbershop
12.2024 - Current
Warehouse Packer/Operator Foreman
Ardent Mills
09.2021 - 12.2024
Travel Merchandiser
WTG
02.2020 - 08.2022
Stylist
Great Clips
01.2016 - 07.2022
Quality Assurance Analyst
Real Page Inc.
03.2006 - 03.2014
Certificate - Cosmetology
International Beauty College
Associate of Applied Science - Business Administration And Management
ESS College of Business
High School Diploma -
Kimball High School
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