Jeanne Wistoft
Petersburg,FL
Summary
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations. Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks.
Overview
19
19
years of professional experience
Work History
Office Manager
Financial Planning USA, Inc. Peter McClure Agency
03.2011 - Current
- Working in the Insurance Industry with a 440 license in the state of Florida. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making. Role included personal assistant, managing & scheduling appointments and emails.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvement.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
Ultimate Pest Control, LLC
08.2005 - 03.2011
- Managed scheduling and coordination of customer appointments with pest control technicians to ensure smooth operations and minimal conflicts.
- Handled accounts-receivable/accounts-payable and delivered deposits to the bank.
- Post daily work orders and order supplies and chemicals for the office.
Education
High School Diploma -
Clearwater Central Catholic
Clearwater, FL05.1982
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Document management
- Relationship building
- Scheduling
- Good judgment
- Professional and courteous
- Negotiation and conflict resolution
I enjoy our beautiful Florida sunshine.
I enjoy time with my husband swimming and relaxing at home together. I also started taking Yoga a few months ago to help maintain body strength. I am loving it! My son and daughter-in-law recently gave birth to twin boys, and I enjoy spending time with them immensely!
Timeline
Office Manager
Financial Planning USA, Inc. Peter McClure Agency
03.2011 - Current
Office Manager
Ultimate Pest Control, LLC
08.2005 - 03.2011
High School Diploma -
Clearwater Central Catholic
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