Jeanne Wood, CCA

40 Hours/Week

$42,800/Year

• Monitor daily activities of patient service team, providing guidance and encouragement to optimize productivity.
• Answer high volume phone calls and ensure patient's needs are addressed in a timely manner. Schedule appointments. Greet patients as they arrive and follow check in protocol to verify demographics and insurance eligibility.
• Fast paced environment requires constant and professional communication with nursing staff and physicians.
• Check out procedures include: Assisting patients schedule follow up, specialist and imaging appointments. Obtaining insurance referrals and authorizations. Review provider's orders for accuracy prior to presenting to the patient. Review medications and verify pharmacy for electronic prescription transmission.
• Monitor appointment requests from phone calls/messages, patient portal secure messaging and in person. Manage referral work queues and schedule appointments accordingly. Maintain wait list/ call back list.
• Receive and distribute mail, faxes and interoffice correspondence.
• Successfully redesigned phone tree to increase patient ease of access.
• Implemented division of staff duties and monitored for task completion.
• Assist patients find durable medical equipment companies, home health providers and state services, including medicaid and Modivcare transportation. Provide self pay patients information regarding hospital financial assistance application.
• Monitor and maintain physician schedules to optimize appointment openings, including rescheduling when necessary and making sure patient care is priority.
• Maintain effective and efficient communication with imaging centers, specialists, pharmacies, transportation services and other management teams within the organization.
• Participate in daily team huddles and attend monthly staff meetings. Lead weekly team updates and communicate by email any updates or changes to work flow. Collaborate by sharing ideas and encouraging team members to suggest process improvements.
• Often adjust priorities to meet the demands of providing patient care. Flexible and adaptable.
• Maintain confidential patient health records utilizing Epic electronic medical records system.
• Preview schedules and determine insurance eligibility prior to appointment.
• Provide leadership, insight and mentoring to newly hired employees.
• Resolve patient complaints and increase patient confidence for future encounters.
• Coordinate with other supervisors, combining group efforts to achieve goals.
• Discussed job performance with employees, identified areas for improvement and monitored goals.
• Led and instructed team on implementation of updated EMR system.
• Maintain cash drawer and collection of payment with daily balancing and bank deposit.

40 Hours/Week

$37,000/Year

• Review and monitor status of rejected claims for multiple clients of varying specialties.
• Multi-task through several different healthcare databases with ease.
• Contact insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
• Identify errors and re-file denied or rejected claims in a timely manner, including appeals for medical necessity.
• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
• Answer patient calls regarding all billing inquiries: balance information, insurance updates, explanation of benefits and collections.
• HIPPA compliant, ensuring patient privacy.
• Manage communication between practices, insurance companies and patients.
• Review CPT codes and modifiers to verify accuracy. Maintain knowledge of new codes and insurance regulations, including local coverage determinations to accurately process claims.
• Applied payments, adjustments and denials into medical manager system.

40 Hours/Week

$38,000/Year

• Guaranteed positive customer experiences by providing friendly, knowledgeable assistance.
• Efficiently resolved all customer issues in a professional manner.
• Managed employees and provided training for new hires.
• Monitored multiple databases to keep track of company inventory and customer order history.
• Ensured accuracy and timely completion of custom orders.
• Maintained spreadsheets for order status and billing.
• Performed store opening and closing.
• Designed and implemented customer satisfaction metrics.
• Successfully led key projects which resulted in increased accuracy, efficiency and responsiveness of the customer service department.
• Designed and executed advertising emails and social media posts for multiple store locations.
• Central point of contact for outside workrooms.
• Reorganized the sales floor to meet company demands.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.

35 Hours/Week - 10 month position

$19,000/Year

• Provided exceptional customer service to all administration, teachers, support staff, parents and students.
• Managed the reception area, greeted visitors and responded to telephone and in-person requests.
• Designed and implemented electronic file systems.
• Handled all incoming and outgoing correspondence.
• Organized files, developed spreadsheets and maintained school calendar and schedules.
• Facilitated building operations, including: student records, supply ordering, mail distribution, billing, maintenance, payroll and reporting for accreditation and government mandates.
• Supplied key cards and building access to employees and visitors. Adhered to security requirements by screening visitors, updated logs and issued passes.
• Created weekly informational newsletter for students/parents. Coordinated National/State required testing.
• Compiled and distributed materials for test administration.
• Provided tours for prospective families and handled admission enrollment.
• Scheduled and facilitated parent conferences and coordinated all field trips and after school events.
• Designed and distributed school literature/brochures.
• Efficiently handled after school care payments and tuition billing.

40 Hours/Week

$28,000/Year

• Responded to telephone inquiries from clients and processed orders by phone, fax and mail.
• Communicated with internal sales representatives, product designers and upper management to ensure customer satisfaction.
• Provided an exemplary level of service to clients, to both maintain and extend the relationships for future business opportunities.
• Served as mentor to junior team members.
• Consistently met and exceeded department expectations for productivity and accuracy levels.
• Received company Employee Performance Award for maintaining customer satisfaction.
• Retained and ensured proper handling and care of 40 plus national accounts.