Jeanne Wyand

• Led several large multidisciplinary/multistate client teams; consistently increased client revenue over 10% each year through expansion of services or new client acquisition
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed, trained and motivated personnel to continuously improve knowledge and abilities in the healthcare space
• Led the internal Quality/Excellence team for our line of business; documented processes and evaluated office compliance of SOPs to comply with regulations and company policies
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Directed team meetings to enhance collaboration and maintain culture based on trust and group problem-solving

• Developed custom solutions based upon clients' strict requirements.
• Analyzed problematic areas to provide recommendations and solutions.
• Determined areas for improvement and implemented processes to alleviate problems.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.

• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Analyzed problematic areas to provide recommendations and solutions.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Supported clients with business analysis, documentation and data modeling.