Jeannea Spence
Mobile,AL
Summary
Licensed adjuster and claims manager who is an expert at developing and maintaining strong client relationships, handling challenging situations and people with the utmost tact and diplomacy. With an energetic, outgoing personality with an entrepreneurial spirit – driven to succeed I have a high degree of motivation, initiative, positive attitude and the ability to identify complex problems, generating workable solutions, and an innate ability to engage team members in the most stressful of environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
INDEPENDENT ADJUSTER / MANAGER / TRAINER
Spence Claims
Mobile, AL
09.2017 - Current
- Carrier Certifications: Allstate, State Farm, USAA, Travelers
- Deployed with CIS Services/Citizens of Florida, Compass Adjusting/Universal North America (Allstate-Day Claims), AccuServe/Travelers (Reviewer), Alacrity/Stillwater (Geico), TSI Adjusters/LIGA, Crawford Catastrophe/Allstate, Pilot Catastrophe/Allstate
- Conducted thorough investigations of insurance claims, including interviews with claimants and witnesses.
- Researched relevant legal statutes, case law and other sources of information to ensure compliance with applicable laws and regulations.
- Prepared detailed reports summarizing findings from investigations and outlining recommended resolutions.
- Negotiated settlements between claimants and insurance companies while ensuring fairness for all parties involved.
- Evaluated policy language to assess coverage issues in accordance with state laws and regulations.
- Provided expert testimony in court proceedings related to insurance disputes.
- Developed strategies for dispute resolution that minimized costs for both the claimant and the insurer.
- Mediated between claimants and insurers to facilitate swift settlement negotiations without litigation when possible.
- Maintained accurate records of all claim-related activities throughout the investigation process.
- Enforced adherence to established procedures according to company guidelines.
- Attended continuing education classes to stay abreast of changes in the industry.
- Consulted with attorneys regarding complex legal matters concerning insurance claims.
- Facilitated communication between claimants and insurers during negotiation processes.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Identified and obtained evidence to ascertain claim value.
- Decreased loss ratios through fair and timely claim processing.
- Gathered information from various third parties to determine claim acceptability.
- Communicated with personnel and legal counsel on claims involving litigation.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Success Coach / Training & Development / Speaker
indiSPENCEable
Richmond, VA
01.2012 - 09.2017
- Developed and implemented Tourism Leadership Program for the State of Louisiana providing workshops and one-on-one coaching
- Award: Runner Up, Enterprising Woman of Excellence “Rising Star” Award, NAWBO in Richmond, VA
- Assisted in developing strategies for ongoing professional development plans.
- Developed and implemented comprehensive training programs to meet organizational objectives.
- Conducted assessments to identify areas of improvement for employees and managers.
- Created instructional materials including manuals, presentations, workbooks, and handouts.
- Coached and mentored new hires on the job skills needed to succeed in their positions.
- Assisted with evaluating employee performance during training sessions.
- Conducted research into industry trends regarding best practices in training development.
- Facilitated workshops designed to improve communication among team members.
- Collaborated with subject matter experts to develop content for courses offered by the organization.
- Provided guidance on how to use learning management systems effectively.
- Monitored feedback from learners about the quality of instruction received.
- Prepared custom training course materials and presentations for corporate training.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Regional Advertising Director
Budget Travel Magazine
Atlanta, Georgia
06.2000 - 10.2016
- Increased territory revenue by as much as 400% year over year
- Awards:Top Revenue Producer, Most Target Accounts Broken, Highest Rev Per Page
- Developed strategic plans to increase sales and revenue for advertising campaigns.
- Cultivated relationships with clients and provided guidance on campaign strategy.
- Analyzed data to identify trends in the competitive landscape, customer base, and industry.
- Created reports that tracked progress of advertising campaigns and performance metrics.
- Managed a team of account executives responsible for meeting sales goals.
- Negotiated contracts with clients to ensure maximum profitability.
- Provided training and mentorship to junior staff members on selling techniques and best practices.
- Coordinated with media buyers to maximize exposure across various platforms.
- Attended conferences, workshops, trade shows, seminars as needed in order to stay informed about industry trends.
- Implemented effective strategies for managing client relationships from initial contact through closing deals.
- Resolved customer complaints or escalated issues when necessary in a timely manner.
- Maintained advertising calendar to keep projects on task and meet deadlines.
- Established and enforced sales goals to boost team success.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
Marketing Consultant
J. R. Spence & Associates
Gulf Shores, Alabama
06.1994 - 06.2000
- Developed and implemented marketing campaigns to increase customer engagement.
- Conducted market research to identify new opportunities for product development.
- Analyzed customer feedback data to inform marketing decisions and strategies.
- Developed a comprehensive email marketing plan targeting potential customers.
- Planned and executed events to promote brand awareness and loyalty.
- Identified target markets and developed effective messaging strategies for each segment.
- Collaborated with designers, copywriters, photographers, videographers., on various projects.
- Partnered with advertising agencies to develop promotional materials that aligned with corporate objectives.
- Developed partnerships with local businesses to grow brand recognition in the community.
- Negotiated contracts with vendors and suppliers related to marketing initiatives.
- Generated reports on key performance indicators of ongoing campaigns and initiatives.
- Supported clients in raising brand recognition through strategic marketing.
- Analyzed consumer behavior data to develop and budget campaigns tailored to different media outlets to achieve company's advertising objectives.
Education
Master of Arts - Public And Corporation Communication/Training
University of South Alabama
Mobile, AL12-1994
Skills
- Consistent leader with phenomenal KPIs
- Wide variety of experience
- Proficient at negotiation
- Experienced designer of coaching and mentorship programs, training and development courses, and workshops
- Innate ability to explain complex subjects in a way that people can understand and apply
- Engaging and enthusiastic public speaker
- Keen ability to get to the root of the problem and generate solutions
- Natural collaborator and connector
- Outgoing personality with an entrepreneurial spirit
Certification
June 2023, Xactimate Level II
MOCAT
April 2022, Xactimate Level II
Crawford & Company
March 2016, DiSC (DiSC Human Behavior Consultant - Corporate)
Personality Insights, Atlanta, GA
March 2015, EQi 2.0 (Emotional Intelligence Consultant - Corporate)
Multi-Health Systems, Lexington, KY
July 2014, PCC (Professional Certified Coach - Executive)
International Coach Federation, Lexington, KY
March 2013, ACC (Associate Certified Coach - Executive)
International Coach Federation, Lexington, KY
April 2012, CPC (Certified Professional Coach - Business)
Institute For Professional Excellence in Coaching, Shrewsbury, NJ
Timeline
INDEPENDENT ADJUSTER / MANAGER / TRAINER
Spence Claims
09.2017 - Current
Success Coach / Training & Development / Speaker
indiSPENCEable
01.2012 - 09.2017
Regional Advertising Director
Budget Travel Magazine
06.2000 - 10.2016
Marketing Consultant
J. R. Spence & Associates
06.1994 - 06.2000
Master of Arts - Public And Corporation Communication/Training
University of South Alabama