Jeanne C. Willems
Monroe,NC
Summary
Results-driven Veterinary Technician and Sr. Research Technical Manager with a proven track record in enhancing operational processes and compliance with regulatory guidelines. Skilled in managing research activities, performing quality checks, and fostering team collaboration to drive project success and improve organizational performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Research Technical Manager, Innovation
NUTRAMAX LABORATORIES, INC.
Lancaster, South Carolina
04.2021 - 04.2026
- Managed Nutramax Wellness and Performance facility, overseeing scheduling and execution of research-related activities to ensure operational efficiency.
- Oversaw daily operations at Nutramax Wellness and Performance Center, ensuring alignment with research objectives and compliance standards.
- Manage the Center so that it best follows plan, related budgets and timelines.
- Serve as a resource to site coordinators, investigators, and other staff members regarding investigational products and protocols.
- Assure procedures are in adherence with the assigned study protocol and in accordance with good clinical research principles.
- Perform quality checks on analytical results, study procedures and materials.
- Obtain and coordinate results of information from blood samples and laboratory analysis as described in study protocol.
- Provided animal care by determining requirements, conducting examinations, maintaining supplies, completing laboratory tests, and performing diagnostic imaging.
- Assist in budget analysis with Director of Clinical Research.
- Improved techniques of thermography with Certification of Thermography Level 1.
- Preparation of Tekscan data for Contract Data Analyst.
- Researched and identified client management software to manage our client and study subjects.
- Identified and established a schedule with all regulatory entities (State and Federal Controlled Substances, Radiology, State practice licenses, etc.).
- Maintain all required quality control documents and have documents available for audit.
- Established internal corporate communications system to streamline management of purchases, subscriptions, and agreements, enhancing organizational coordination.
- Represent company at veterinary conferences and trade shows.
- Managed inventory and capital equipment.
Senior Label Cage Specialist, Quality Assurance
NUTRAMAX MANUFACTURING, INC.
Lancaster, South Carolina
07.2018 - 04.2021
- Responsible for the issuance and reconciliation of all printed materials required for use in packaging operations.
- Ensure that 100% reconciliation of all printed materials is maintained to adhere to references in 21 CFR Part 111.
- Issuance of labels and/or other printed materials to Operations based on current Production schedules.
- Strong communication between Supply Chain/Planning, Marketing and Production.
- Organize the Label Storage Cage with printed materials and provide requested approved printed label materials in a timely manner.
- Ensure the Label Storage Cage is operated within the cGMP guidelines and SOPs.
- Identify and report all discrepancies.
- Train new employees on the operation of the equipment, safety of equipment, SOPs and GMPs.
Quality Assurance Technical Writer, Quality Assurance
NUTRAMAX MANUFACTURING, INC.
Lancaster, South Carolina
01.2016 - 07.2018
- Write technical documents (SOPs, Batch Records, Reports, Flow Charts, Graphs, etc.).
- Establish templates for all technical documents and maintain continuity of the documents over time.
- Interact with all stakeholders to ensure documents contain relevant instructions.
- Participate in and/or lead continuous improvement projects related to documentation.
- Perform other assigned duties as may be required in meeting company objectives.
Veterinary Product Technical and Training Specialist
NUTRAMAX LABORATORIES, INC.
Lancaster, South Carolina
09.2011 - 01.2016
- Represent Nutramax at veterinary conferences, equine and retail shows, delivering presentations to enhance product awareness.
- Prepared relevant product training modules for new Nutramax Labs Inc. employees, veterinary technical students, and pet owners.
- Train and supervise Veterinary Technical/Clinical Trial Coordinator on veterinary technical calls and adverse reports to ensure accurate reporting and compliance.
- Assisted with KOL (Key Opinion Leaders) recognizing, recruitment and educating for Nutramax products.
- Develop support materials for new and existing products to facilitate understanding and usage among stakeholders.
- Maintain Technical and Customer Service databases based on updated products and questions.
- Write SOPs for Adverse Event Reports for supplements and pharmaceuticals (including Canada).
- Participate in training with Product Development department on new products.
Technical/Clinical Trial Coordinator
NUTRAMAX LABORATORIES, INC.
Lancaster, South Carolina
01.2008 - 09.2011
- Coordinated and monitored clinical research studies at universities, contract research organizations, and private practices to advance product development.
- Supported research protocol objectives and assisted in new product development initiatives.
- Managed pharmacovigilance activities for veterinary products to ensure compliance and safety.
- Answer technical questions asked by consumers and veterinarians/veterinary technicians.
Professional Services Associate
NUTRAMAX LABORATORIES, INC.
Lancaster, South Carolina
09.2000 - 01.2008
- Represented company at conventions and shows, addressing technical inquiries from consumers and veterinary professionals.
- Answer technical questions asked by consumers and veterinarians/veterinary technicians.
- Supported veterinary technical services and coordinated veterinary student program, facilitating donations of products and premiums.
- Coordinated veterinary shows and conventions, organizing internal veterinary sales meetings to align strategies and share best practices.
- Documented suspected adverse events related to veterinary products.
- Coordinated logistics for corporate sponsorships to ensure smooth operations.
Education
A.S. - Veterinary Technology
MEDAILLE COLLEGE
Buffalo, New York06-1994
B.S. - Equestrian Studies-Teacher/Trainer And Facilities Management
LAKE ERIE COLLEGE
Painesville, Ohio05-1988
A.A.S. - Animal Husbandry - Horses/Saddlehorse Management
STATE UNIVERSITY OF NEW YORK, AGRICULTURAL TECHNICAL COLLEGE OF MORRISVILLE
Morrisville, New York05-1986
Skills
- Digital Communication
- User Experience Design
- Quality assurance
- Technical writing
- Project management
- Data analysis
- Process improvement
- Website Development
- E-newsletters
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
- Supply Chain Management
- Client relationship management
- Inventory management
- Team collaboration
- Training development
- Training and mentoring
- Research Methodologies
- Effective communication
- Team Leadership
Certification
- Certified Veterinary Business Leader (NAVC), 10/2025
- BioMechanics Method Corrective Exercise Specialist Course (ACE Personal Trainer), 07/2024
- PCQI Certified - Preventive Controls for Animal Food Course (FSMA), 06/2015
- Dale Carnegie Course, 05/2004
- North Carolina RVT License Exam, 10/2012
- South Carolina LVT License Exam, 07/2012
- Veterinary Technician National Exam, Syracuse, New York, Current
Extracurricular Activities
American Association of Equine Veterinary Technicians, Secretary, President-Elect, President, Immediate Past President, 2012-2016
ACE Certified Personal Trainer, President of Triple Crown Fit Fitness, 2012-2023
American Association of Equine Veterinary Technicians, Secretary, 2008-2010
Warwick Stables, Inc., President of successful Thoroughbred breeding operation in New York, Pennsylvania and Maryland, 2004-2011
Owner/Breeder of Thoroughbred Racehorses, Successfully bred, raised, started, and sold foals for racing. Participated in Fasig-Tipton Yearling Sales in Timonium, Maryland. One Stakes winner and one double winner of back-to-back Allowance races., 1996-2011
Credentials
- BS
- LVT
- RVT
- PCQI
Languages
German
Limited
Timeline
Sr. Research Technical Manager, Innovation
NUTRAMAX LABORATORIES, INC.
04.2021 - 04.2026
Senior Label Cage Specialist, Quality Assurance
NUTRAMAX MANUFACTURING, INC.
07.2018 - 04.2021
Quality Assurance Technical Writer, Quality Assurance
NUTRAMAX MANUFACTURING, INC.
01.2016 - 07.2018
Veterinary Product Technical and Training Specialist
NUTRAMAX LABORATORIES, INC.
09.2011 - 01.2016
Technical/Clinical Trial Coordinator
NUTRAMAX LABORATORIES, INC.
01.2008 - 09.2011
Professional Services Associate
NUTRAMAX LABORATORIES, INC.
09.2000 - 01.2008
A.S. - Veterinary Technology
MEDAILLE COLLEGE
B.S. - Equestrian Studies-Teacher/Trainer And Facilities Management
LAKE ERIE COLLEGE
A.A.S. - Animal Husbandry - Horses/Saddlehorse Management
STATE UNIVERSITY OF NEW YORK, AGRICULTURAL TECHNICAL COLLEGE OF MORRISVILLE